Customer Reviews and Testimonials

John gave a complete explanation on his concerns. Very complete job.

Anthony did a great job inspecting our unit with recommendations and assurances. Would like him to come back to be our inspector in the future and installs in spring

Anthony did a good job explaining everything.

Anthony and Avery shared a lot of great information, and were very personable

Hi

Antonio, was at our house today and did a very thorough job servicing our sump pump. I am not at all that familiar with the ins and out out of our sump pump so it was great to have him here to look at everything, clean everything and explain everything that was going on to me. He did a great job and was very pleasant. He also gave me options on our maintenance agreement, which was very helpful. I have not made a decision if I will extend or not, but I have the information. Thanks again for the great service

Mary

Service was superb and Jesus Duron explained everything and made recommendations for improvements. I was highly impressed by his knowledge and professionalism

Paul Warner did a thorough inspection of my basement, sump pumps, basement defender, and exterior drainage. He was very helpful and willing to answer my questions about maintenance/replacement of the pumps and systems.

Thank you, Permaseal (especially Robert Barscewski and Lisa Kapoun)!

Last summer, I bought a lovely new water heater. Works like a charm, but the time had come to flush out the system to keep calcium and such from building up at the bottom of the tank. I watched videos. I tried to remember what the plumber who installed the hot water heater had showed. I managed to screw on the hose, but then got a little flummoxed: Does the screw loosen a valve. Is the screw the valve? How much pressure should I use to unscrew the screw?

I really didn’t want to get this wrong. Hot water is… hot! So I made a video and sent it to Lisa, explaining the problem and asked whether it might be possible for someone already working in the neighborhood to stop by and walk me through the process.

Hello, Robert! He couldn’t have been nicer showing me what to do. Now I’m set. I have a new skill and a really fabulous hot water heater, too!

Dylan made sure to explain every part of the checklist he gave me.

Friendly and knowledgeable. So thankful for Jon’s review!

Austin K did a fantastic job today with his manager. He was able to replace my sump pumps quick an efficient.

Antonio Garcia was the technician here today. He was very friendly and professional. He is very knowledgeable about Permaseal and their products and did a great job explaining things to me as well as installing my new pumps and basement defender system. I would highly recommend him and hope he is my technician next time. Thank you Antonio!

Helpful and well explained options.
Great customer service.

Christian was professional from start to finish.

George Heller was great to work with Thank you Perma-Seal !

Unfortunately we couldn’t find what might have been making the musty smell, but Antonio was pleasant and explained things well and made a few suggestions as to how we could get better performance from some of our sump pumps.

Jim G. came out and did a great job. Called for one crack that I saw after we had drywall opened from a flood and Jim found 5 additional cracks that were leaking. And also gave recommendations on sump upgrades and underground extensions to keep water away from house.

Antonio did an excellent job explaining all of our options. Once the pump was installed, he showed me how to run a test. He showed me an alternative way to plug it in also. While we did not opt to go with the Wi-Fi back up plan at this point, he offered to come back and hook it up if we changed our mind. Antonio was very professional and personable

George Heller has worked with me in the past on properties and I am very happy with him and Perma-Seal . 5 stars !

Christian was great — patient, thoughtful, informative. Appreciate him working through particulars of the project, with real and helpful solutions.

Nick L was extremely knowledgeable about foundation issues. He inspected our foundation, found 3 cracks, and provided excellent recommendations on repair, including pricing and options. Responded thoroughly to all our questions. He was a pleasure to work with.

Great service, very friendly and responsive to questions.

Thank you PermaSeal – Had George Heller at my house and very happy. Appreciate the quick appointment and fair pricing!

Tony W is awesome – thorough in his explanation, generous with his time, patient with my many questions, and up front with his pricing. The best customer experience I’ve had in the basement waterproofing industry.

Tony W is a very good serviceman.

Tony W is a very good serviceman.

Tom is very knowledgeable and informative.

Michael was great! Super professional, and didn’t pressure us at all. Wonderful customer service.

Dan Stojakovic was very personable and professional. Knowledgeable of our problem and options for fixing.
Prompt service from PermaSeal.

Tony W was very helpful. Asked all the right questions.

Jesse

Keegan is a great technician with a great personality. He is also a great salesman. He answered all my questions fully in a way I could understand clearly. He got me set up with a new pump and new backup system and walked me through the registration for the basement defender system. All around outstanding performance.

Sam did an amazing job. We had a bit more complicated of a situation that originally expected when we made the call and Sam worked through all our issues and got everything fixed and up and running. He was thorough and respectful of our home. I would highly recommend.

Jesse

Sam was courteous and friendly and on time. He explained my options if I wanted to upgrade my system but wasn’t pushy.

Kegan installed a sump and 2 backups (one for a second sump in another area). He was efficient and neat, explained everything to me carefully and left all the areas tidy. Glad that he solved my problem so quickly.

Keegan was a very nice person
Easy to talk to
Thanks
Carmen

Great Service. Really quick, full explanation of the system. Tony W was great in getting everything done. Great experience with your company.

Jake was very patient and polite. He answered all my questions and concerns. He continues the exceptional experiences I have had with Perma Seal. Was a positive experience. Thanks! JP

Honest and helpful for us in laying out our choices, communicated what he’d be doing each step of the way and what we need to know going forward. Great service.

Christian was extremely friendly and answered all our questions. Pleasant, polite, knowledgable.

Brett was very professional and will refer anyone who needs work to him and permaseal.

Jesse was extremely professional and answered all questions and concerns my wife and I had.

Brett was real professional and explained everything very well.

Brett was a great help and very thorough!

Sam arrived an d reviewed the work to be done.
Following detailed explanation provided by SAM of actions/options of the project, the proposal was presented and accepted by me.
Sam provided answers to all questions posed and I was delighted to sign and move forward.
His professionalism and dedication to answer all questions and concerns makes him an ideal Poly level sales consultant.

Nick L was very informative and nice. I would definitely call them again.

Sam presented himself very well, he explained everything and was very efficient through the whole process.

JESSE was friendly,polite and extremely knowledgeable.

Jesse was great

Niko was a phenomenal service technician that was well educated in all that he had done and pointed out of potential situations.

Niko was great. Super professional and helpful. Nice guy too!

I appreciated the kindness of Dylan and how he explained things because I don’t know much about sump pumps.

Niko answered all my questions and explained everything clearly. Iwish all service providers were as knowledgeable as he is!

Jake was polite and efficient helping us diagnose an issue with our sewer system and keep our basement healthy and dry 5 stars!

Prevention Maintenance on Dehumidifier installed last year and previous year waterproofing and water heater installed.

Tyler was the rep who did the inspection. Tyler went over with me the process and if I had any concerns which he should note. I told him it gets extremely cold in the basement & during the cold weather my heat goes on more frequently than it did previously. He actually took the time and explained all the assets of the dehumidifier. The person who installed the unit, did not go over everything with me.

Outside, he went over the areas of his findings. He understood I cancelled having the downspouts buried last year, due to my sprinkler system. He had a video showing me how PAS could fix cracks with poly level. He was patient with me as I wanted to thoroughly understand the necessity of having this done. After his video’s/drawing pictures showing I understood the process.

Overall, I felt Tyler did an exceptional job. He is very acknowledgeable, patient. You are lucky to have a dedicated technician! I hope next year he does my inspection again.

Excellent service! Thoughtful and thorough, took the time to explain and answer questions. Much appreciated. Go Red Sox!

Jake was courteous and informative about how to best keep my basement dry and my home healthy.

Dylan was very helpful, and very nice. I recommend him everytime

Anthony took good care of me and made sure that my system is in good shape! Thanks Anthony.