Customer Reviews and Testimonials

Victor was very thorough, thoughtful and professional. He diagnosed the issues and laid out a simple plan. He went right to work and took extra care to protect the rest of the house. I highly recommend Victor and the service the company provide.

Anthony was on time, personable, did a great of explaining everything

Perfecto and his crew were considerate when working on my crawl space. They wore covers on their shoes and put a tarp on their path to keep my house clean. They worked hard to be done by the time I had to leave.

Armando was efficient and kept me up to date on his progress.

Alejandro Lopez was very friendly and thorough. He checked the sump pump and cleaned the basin. He was able to leave me with a packet of information in the event that I sell the house so the new owners know that they will not have any water issues in their basement.

Very knowledgeable and awesome service! Jon was great

Jim G came out and explained my options for our sump discharge line. He was very knowledgeable and professional. I scheduled the repairs he recommended.

Jim G came out and today and performed a structural assessment. I was pleased with his honesty that I did not have a structural issue. Highly recommend him and Permaseal.

Jake was courteous and professional gave us great information about the age and wellness of the water heater and sump/ejector system Appreciate his professionalism and expertise.

Jim G was great. He showed up on time and was very professional. Called about cracks but he gave good recommendations on a back up system for my sump pump as well as new egress windows.

Great customer service. Repair was explained clearly. Done in a timely manner.

If I could give more than 5-Stars, I would.
In 2018 we purchased a U.S. Waterproofing sump pump back up system. I believe we paid approximately $2,300, at that time. This week, the system gave out as it kept beeping and the inverter was constantly running. I called U.S. Waterproofing to have a technician come-out to check the system. I was informed, because it was older than 3-years old and out of warranty, U.S. Waterproofing would no longer service the system. What a waste of my money!!

Since we frequently travel, a sump pump back-up system is a necessity. I called Parma-Seal, hoping to get an appointment within a couple days and I was pleasantly surprised to get an appointment for a technician to come to our house within 3-4 hours. As promised, Perma-Seal’s technician, Jeremiah Owens, called and provided an estimated time of arrival, which was 3:00 PM. Promptly at 2:55 PM, Jeremiah was at our door.

Jeremiah immediately identified himself and handed me his business card, which I felt was very professional. We then went downstairs to evaluate our back-up system, which I did not expect Parma-Seal to service. After carefully listening to our situation, Jeremiah provided a couple suggestions for a new back-up system. I did not feel that he was trying to “up sale” me or pressure me into purchasing one of Perma-Seal’s Systems. In fact, he suggested I go with the less expensive system, because it would better meet my needs and requirements. I was impressed when he informed me, the more expensive system would be over-kill. I truly appreciated his honesty. We then sat down as he explained the benefits of the systems and reviewed the breakdown of the cost(s). I felt very comfortable with my purchase, since Jeremiah made sure I understood the technology that was built into the system.

Subsequently, by 4:00 PM, Jeremiah was dismantling U.S. Waterproofing’s useless system and began installing our new Basement Defender. I can’t emphasize enough, the professionalism and care he took with installing the new system. Since we have a smaller Sump Pit, Jeremiah found a way to make all the pumps fit. He took his time and made sure all parts and electrical cords were neatly zip tied, as to not hang in an unsightly manner. We have had several plumbers service the pit, over the years, including U.S. Proofing, and never (and I mean NEVER) has a technician cleaned-up after themselves, like Jeremiah did. The area was spotless, when he was done.

After the installation was completed, Jeremiah was extremely patient, as he guided me through the app. set-up of the system. He made sure I understood all the benefits, ie. Temperature and humidity readings, remote testing and exactly how the system would inform, if it got tripped by an electrical failure or excessive water in the pit.

It was approximately 7:15 PM, when Jeremiah left our house. Not once did he mention anything about the length of time it took or the time of night, on a Friday. Also, Jeremiah was as pleasant when he left, as he was when he introduced himself.

I cannot give Jeremiah sufficient, “KUDOS” for an outstanding job. Not only was he professional in his work responsibilities, but his outstanding personality should be an example to anyone who works in a customer service industry. Parma-Seal should be proud to have such a dedicated and committed representative. He is truly a positive “face” for the company! Thank You, Jeremiah – Ron and Kathy Smith

Dick was very helpful in explaining the solution to our basement spillover. He was patient and answered all questions we had during his visit.

Thank you George for all your help – 2nd time using PermaSeal high quality work !

Dick was very professional and knowledgeable regarding the products.

Anthony did a thorough and informative inspection of our house. Very easy to work with and understand.

Dick at Permaseal did a great job with his visit for a project estimate. He thoroughly and clearly identified the issues, solutions, costs, and warrantees. Thanks!

Jake was quick efficient and courteous

Anthony was pleasant and accommodating to my schedule from our very first communication and was extremely responsive to any questions and concerns I had throughout.

Even though we did not sign on I would recommend perma seal due to the good experience I had with anthony

Manny did a great job today installing a new sump pump. He was quick and efficient and very polite. It was a pleasure working with him.

Tom Bednar was very knowledgeable and helpful in showing me options not only for the initial problem I had, but for other issues on my property.

George Heller was great to work with ! thank you

George Heller and Sam came out same day to address the crack thank you !

John Ferguson is by far one of the nicest and most professional contractor that we’ve the pleasure of dealing with. Excellent in explaining the situation and makes you feel confident that he knows what he is talking about. Very good visit.You only have 5stars but we will give John all ten!

George Heller was very friendly and explained all of my options. Really appreciate his expertise.

Very happy with the service. All of my questions were answered completely. Everything was explained to my satisfaction.

Jesse

Team was professional and efficient, explained all options and processes. – George Heller and Sam Nardi

Thank you George Heller for the great quote and workmanship. Crack repair fixed by the best PermaSeal!

Robert L. was a fantastic help to us as we tried to determine the best course of action for the repairs we were considering. No over the top sales pitch, just what we needed!

George was great! Knowledgeable, no pressure, easy to work with, gold star all around!

Christian was great! The inspection was seamless and smooth, and walked me through all of his recommendations. So far, the product is working great and look forward to working with Christian with future inspections/service calls

Austin Keen did a great job today. He carefully explained what needed to be repaired. He was very pleasant and made me feel comfortable with his presence in my home. Austin was a great representative for your company.

Jon and Brett were on time and very professional and very knowledgeable. Jon explained what I need to keep my pump working in Great condition.

They walked around my house to make sure everything is working in excellent condition.

I would like to commend them for doing a Great Job!!!

Tyler Cook was extremely competent and explained everything well. He was polite and professional, and did great work. We are very happy with the job he did.

Great service. Clean, efficient, quick, and all was clearly explained to me.

Austin Keen is a credit to your company. He was very thorough and explained
in depth all the work he was doing. He walked me through everything that needed to be
taken care of.

I am grateful that he communicated to me everything in great detail.

Linda Borowiak

I would highly recommend the services of Antonio Garcia. He was very courteous and patient with all the questions I asked. Antonio explained what he was doing. He was very thorough and knowledgeable.
I believe he is a true asset to Permaseal.

Richard explained sump system replacement very professionally

Christian did a fantastic job installing my new DC Defender system. My questions are always non-stop regarding any service call and he answered them all in detail and with patience! I will be scheduling installation of a Perma-Dry system in the next 4-6 weeks and hope to maybe see Christian again!

Austin is a great representative for your company. He was very proficient at his job, not only of the evaluations of present equipment, but also the installation of the replacement.

Jesse was very helpful and knowledgeable. Highly recommend!

Tom did a great job!

JESSE

Jesse

Jesse, very knowable, answers all questions, delight to work with

Jesse gave me detailed description

Tom very informative
Tom showed patience with helping me with all my questions

Like the price and that it will be taken care of. Guaranteed for 6 yts

Brett Meeker was excellent. He patiently spent the time to explain the process and gave us options for certain areas that were problematic. We explained to him that our previous experience with Perma-Seal in having inside drain tile installed, along with the clear explanation he gave about the current technology involved for concrete raising, were keys to proceeding with the project. We set a date for having the work done and paid a down payment. He knows his business.

christian was very professional and explained everything about the issue we had. He explained our options thoroughly. very satisfied with entire process so far

Alejandro took his time on the routine maintenance. He was very professional and gave me perfect advice on what else I need in order to water proof my basement. Perfect 5 star

Anthony was thorough with his inspection, great to work with!

Christian was prompt, courteous, kind.
And answered all my questions.

The service was great I appreciate all you guys do. Dylan was very professional.

Jon was great and very helpful

Anthony did a great job explaining everything to me

John and assistant was very informative and professional

Christian is a professional who was able to explain, sometimes more than once the intricacies of my device. Very pleasant and sincere, very pleased with his service.

Anthony Modica was very professional and very informative. Very courteous of our needs

Anthony did everything well, very well spoken. He brought a way better expectation to the maintenance appointments than I’ve had in the past. I look forward to having him out again!