Customer Reviews and Testimonials

Antonio was excellent. He was early for our appointment, explained what needs to be done and stressed the importance of a warranty.

We have worked with Perm A Seal for many years and are always impressed with the professionalism, personality, knowledge and technology of the Perma A Seal team. We are working with Tom Bednar on this project and he is outstanding. Highly recommend Tom and the Perm A Seal team for any basement, patio and concrete projects.

I was impressed because I called the company because of moisture in my home (e.g. floor) sometime during the fall/winter. I was instructed to call Permaseal by a friend, which I did. Well, I have no basement. Nevertheless Chris went the extra mile, by inspecting the perimeter of my home and asking if I had a crawl space. He was able to determine yes (that wasn’t easy), and I wasn’t able to find access to it. He was so patient and pleasant. All of what he did and said exemplified excellent customer service. Thank you Chris! When I find the access point, I will be calling back. 05/08/24

Jesse was on time, was extremely knowledgeable and patient as as he inspected past work and advised on possible future work.

I am a realtor who always refers Permaseal to clients in need. Technicians as Jesse exemplify why Permaseal is my foundation contractor of Choice.

Anthony called me 35-40 minutes before arriving for the appointment, which I greatly appreciated. He provided a thorough explanation before, during and after his review.

I would like to recognize Austin Keen for the truly professional service he preformed today.
If Perma -Seal had all service technicians like Austin, they would have 100% of the basement flooding business.
Austin was totally up front with the process he was going to preform. He explained what he was doing, and encouraged me to ask any questions that I had about the equipment or the performance I was getting from the Perma-Seal installation.
It was a very positive experience for me.

Bob Cihlar

christian was prompt and called when he had to stop at a job on his way here. he replaced the pump and left the house in the same condition as he found it. a very pleasant person/employee.

Antonio arrived on time and was very professional. He answered all my questions in a timely manner.

Permaseal sent someone to my home the day I called in response to a home inspection. Dick arrived and was able to answer our questions, address our concerns, and schedule the work within the timeframe necessary.

5stars

Gene showed up promptly for our annual inspection maintenance. He notice that the pumps were too close together and the PVC from the pump area was crooked. He straightened everything out, and the pump is quieter and working nicely. He was professional and courteous, and did an efficient job. Highly recommended.

Doug came on time and provided pump maint.He also processed a wall crack request and scheduled a repair time .He was knowledgeable, friendly, and courteous.Thanks

Howard installed a new water heater and replaced the ejection pump. He worked professionally, answered questions, and cleaned up the work area.Manuel worked quickly repairing a crack in the basement wall. He remembered working at our home when Perma-seal installed the basement waterproofing. We have a Perma-seal preventative maintenance agreement to ensure we do not have any water problems. We have only had good experiences with the Perma-seal employees.

Allen Laundie was efficient in checking to ensure that my sump pump was functioning properly in this bitter cold weather. He also was thorough in explaining to me the importance of having a back up sump pump which will be installed next week.

Dustin did the inspection at our house. He arrived on time, was pleasant and personable. He explained what he did and offered us some recommendations. I would highly recommend him.

Allen Laundie was our technician and he was a pleasure to have working on our home. He was friendly and polite upon arrival and explained his background and expertise. He evaluated both of the sump pumps in our small condo building. When one was found to be not functioning, he was able to replace it on the spot, which was really helpful and convenient! The other, while functioning, was old, so he provided the information I needed to bring back to our small condo association to consider replacement. In addition, he revised his estimate for backup pumps down after evaluating our existing set up- when does that happen? Because of our location, the completely dry condition of our existing pumps and because we haven’t had water in the basement ever, he determined we could safely go with a smaller backup than is the usual recommendation, which would really save us money! We were unable to do the camera exam of the sewer line because of an extremely old catch basin set up, but Allen explained how we could do the exam at another time if we had access to one of the basement unit’s stacks. Allen was great to work with, polite and friendly, and provided me with a lot of valuable information. I would be happy to work with him and Perma Seal in the future!

Just had Mark Lemenager perform an annual maintenance check-up on our Perma-Seal system. He noted some issues for us to think about and gave us options to consider for resolving the problem. We was punctual as well as considerate, efficient and orderly in the performance of his work.

Doug was a true professional. He came out and provided me with my annual maintenance. He alerted me the Pump and Backup were the original and could be on borrowed time. There was no pressure to purchase, but I decided to replace the pump and back-up. Doug efficiently replaced all components within the hour and answered all my questions. Several weeks late as I was getting ready to file my bill I did have a question on the itemization. I dreaded making the call because my experience with other companies is once the sale is done its typically Esta La Vista, I definitely had low expectations. To my surprise Doug called me back within 5 minutes and patiently answered my questions on the billing. I was very happy with Doug’s service and follow-up and reaffirms that Perma-Seal is the gold standard for your waterproofing and plumbing needs.

Service technician ‘Dustin’ (sorry, don’t know his last name) provided fast friendly service and good information. He promoted only those products we need. Excellent work! Date of Service: 10/15/18.

Dave C was engaging and easy to talk to. He walked me through reasons why we’re seeing the seepage/leakage we’re seeing, what Perma-seal would do to solve this issue (including products used), what maintenance would be required, told me about the fantastic life-time internal structure guarantee on their seal, and worked with me on the affordable pricing and payment plan. Told me about the great Black Friday promotion going on now too (5% off everything on payment in-full and same-as-cash payment options).