Customer Reviews and Testimonials

Jessie was Great!!
Very informative and professional.

Antonio was excellent. He was early for our appointment, explained what needs to be done and stressed the importance of a warranty.

We have worked with Perm A Seal for many years and are always impressed with the professionalism, personality, knowledge and technology of the Perma A Seal team. We are working with Tom Bednar on this project and he is outstanding. Highly recommend Tom and the Perm A Seal team for any basement, patio and concrete projects.

I was impressed because I called the company because of moisture in my home (e.g. floor) sometime during the fall/winter. I was instructed to call Permaseal by a friend, which I did. Well, I have no basement. Nevertheless Chris went the extra mile, by inspecting the perimeter of my home and asking if I had a crawl space. He was able to determine yes (that wasn’t easy), and I wasn’t able to find access to it. He was so patient and pleasant. All of what he did and said exemplified excellent customer service. Thank you Chris! When I find the access point, I will be calling back. 05/08/24

Jesse was on time, was extremely knowledgeable and patient as as he inspected past work and advised on possible future work.

I am a realtor who always refers Permaseal to clients in need. Technicians as Jesse exemplify why Permaseal is my foundation contractor of Choice.

Anthony called me 35-40 minutes before arriving for the appointment, which I greatly appreciated. He provided a thorough explanation before, during and after his review.

I would like to recognize Austin Keen for the truly professional service he preformed today.
If Perma -Seal had all service technicians like Austin, they would have 100% of the basement flooding business.
Austin was totally up front with the process he was going to preform. He explained what he was doing, and encouraged me to ask any questions that I had about the equipment or the performance I was getting from the Perma-Seal installation.
It was a very positive experience for me.

Bob Cihlar

christian was prompt and called when he had to stop at a job on his way here. he replaced the pump and left the house in the same condition as he found it. a very pleasant person/employee.

Antonio arrived on time and was very professional. He answered all my questions in a timely manner.

Permaseal sent someone to my home the day I called in response to a home inspection. Dick arrived and was able to answer our questions, address our concerns, and schedule the work within the timeframe necessary.

Tom was very professional, knowledgeable and thorough.

James is an excellent technician. He was prompt and did a full review of my system. I was totally satisfied with his analysis. He was polite and personable. Thank you so much. I have used perma seal for many years and have always had positive results.

James was right on time, was professional and efficient. he explained what he did and the status of our system.

Keegan King came over to check our sump system and review overall structural conditions. He did a great job and was thorough with his evaluation. He also tolerated my dogs’ constant barking. I appreciate that I am informed of service product offerings and improvements, but never feel pushed into purchasing right at the moment. Keegan took the time to show a video of how one of their products worked so I could make an informed decision. I feel that Permaseal is always upfront and transparent with cost, value, and efficiency. It’s nice to know how investing in products can save energy costs or create a healthier environment. Good customer service can be hard to find, but not with Permaseal.Much thanks!Julie

I have had a lot of work done by Perma Seal and have always been satified until a recent phone conversation with a customer service rep left me uneasy and unhappy. However I would like to compliment Jaime, the worker who came out to inspect and repair my cracks. Because of my unhappy phone experience to access services, Jaime started with a hesitant, less trusting customer. His calm demeanor, willingness to listen, and service was greatly appreciated and helped to restore my trust in your company.

Gene came and knew just what the problem was. He worked hard to clean the tracks and replace the sump pump. I’ll always request him because he has a sincere work ethic you dont see much anymore. Thank you Gene!

This was a follow up device call to correct an earlier oversight. We also added replacement of the cover.Doug’s call to advise timing of his visit was as promised. He was not aware of the replacement cover need but went the extra mile to get it done. He also put everything back in place and insured there were no leaks. Outstanding detail to everything – we’ll be requesting him to return whenever we need service.

Thanking Gene for the recent maintenance with our Perma Seal-there has been a foul smell coming from the pump area and he had cleaned it thorouhly and was like a freshly chlorined basement we have now -and gave us information on how to keep it smelling good all the time.

Gene completed a thorough inspection and explained in detail as to what was completed as part of the inspection. He was professional and followed Covid protocols and wore a mask.

Gene performed my preventative maintenance check and ran into a few spiders/webs who were residing in my crawlspace as well!! He checked all 15 points listed on the PMA check list well, made some suggestions and checked my water heater as an additional request I had. Gene is a competent professional with a pleasant personality who is an asset to your company.