Customer Reviews and Testimonials

Stephen Petersen showed up promptly as excepted. He was very thorough with his inspection and I received the report within 24 hrs.

Tom very informative
Tom showed patience with helping me with all my questions

Jon was thorough and detailed finding the crack in his inspection

Visit was a discussion of what Dick found in my crawl space. I appreciated his explanation and suggestions for resolving the issues he found. He was considerate and thoughtful through-out the explanation. I will follow up with my consultant and get back to you.

Two years after Permaseal installed our sump pump and filled cracks in our basement wall, I had them out for a maintenance inspection. I received exceptional service from our tech. He explained every step of the inspection. Explained things to look for in our basement that could cause water issues. Assured me that our pump was working and educated me on the life span of our pumps and water heater. In addition to this, he was prompt and friendly. Thank you for the great service!

Anthony is helping to restore my faith in Permaseal. I had an awful experience with them previously; however, this young man listened, answered my questions, addressed my concerns. I look forward to giving him the second chance that I thought that, after my last experience with Permaseal, I was reluctant to try.
Thank you, Anthony.
I shall see.

George was great and gave me a quote the same day ! Thank you PermaSeal

Austin was very thorough- checking the basement defender, our hot water heater and the dehumidifier. He took time to answer our questions and was very friendly. We appreciate his service.

Austin K was the best. Efficient, kind, knowledgeable. Fixed the issue and provided excellent customer service. Thanks Austin!!

Antinio was awesome! Polite, knowledgeable, and detail oriented. Permaseal is an amazing company that provides an amazing service!

Professionals that saved me from wasting a lot of money, and they did high quality, on time, professional waterproofing work. I received other bids for over $3,000 to fix a leak that I had. Dan McGowan, the Perma Seal representative quickly explained that Perma-Seal’s proprietary process would get the job done with a warranty for around $200. Crew showed up on time. Done in 25 minutes. Work area left cleaner than before they started. Lifetime warranty on the seal. What could be better? You can trust Dan with his estimates and suggestions. You can trust that Perma Seal will deliver the goods.

We have heard Permaseal advertisements for years … particularly impressed with the transferable warrantee. The salesperson oversold the service because I didn’t need any convincing. We were very happy with the waterproofing work they did – initially and the follow up for the bubbler pot outside. They are fast and efficient – respectful and thorough and clean. I recommend it to everyone and if we ever move to another house, the first thing we will do is call Permaseal.

Perma-Seal install a 166′ linear feet of our exclusive waterproofing drain tile system for Tom P in Marengo, IL. Tom gave the crew and our staff in the office a 5 out of 5 rating for each area of performance.

We appreciated the fact that Perma-Seal was committed to timely follow through on the basic elements of my job. The job included 7 metal anchors fastened to the inside basement wall and 7 anchored in the back yard so that they can be tightened to keep my wall in place. I was concerned about the appearance but I used beadboard with a 4 ledge and placed framed photos on the ledge that can be removed immediately to tighten the anchor nuts. The wall looks great! – Vern M.

I have been a PermaSeal customer for over nine years. I truly am so pleased that I selected your organization to perform my waterproofing needs all those years ago! Since that time, I have really only had two occasions to call for additional assistance. Every representative I have encountered has been a pleasure to deal with. Yesterday, I had two of your employees (Ramone and Isbi) here to fix a window well drain. I really can’t say enough good things about them! They were extremely dedicated to determining the cause of my problem and then taking all the necessary steps to fix it. Aside from their technical skills, I truly need to make mention of the fact they exhibited characteristics that you really can’t teach employees. They were extremely courteous, considerate, pleasant, respectful and professional. I sincerely mean these things and could five examples of each comment but let it suffice to say they deserve all of these accolades. I would feel so comfortable welcoming them into my home again! Please pass on my appreciation to these two employees. They are wonderful representatives of the great PermaSeal organization. Sincerely,
Jim and Jody O.

I used to dread heavy rainstorms & spring thaws because if a saw a lake in my backyard I knew there was also one in the basement. This was a totally unusable floor of my house. I called Permaseal, they came out & did a complete & professional inspection explaining in detail what they were going to do. At the install I didn’t know how they were going to get all that cement out of my basement but they did it all in one day and left the place spotless. The next major rain came 2 days later – I gingerly tiptoed down my basement stairs not knowing what to expect – DRY DRY DRY!!! And it has been DRY ever since 2 yrs later. I have now reclaimed my entire basement as a living space. Thank you Permaseal!!!

A shoutout for Kenneth Allen Laundie, who came out on a very cold day and performed the inspection with professionalism and courtesy.

We had 7 to 10 inches of water in our basement. Ken Porter arrived and he efficiently assessed the situation, explained the problem and quickly installed the needed pumps. He is an extremely capable technician and we could not be more satisfied with his service. We have always used permaseal and we always will. With employees like Ken, we never have to worry about our basement. I also want to commend both Marge from your service dept and the lady who first took my call on Easter Sunday. You have extremely capable people and we are so very pleased with your company. Thank you

Had an issue with the sumps in the main pit, there are two pits, each with a main pump and a back up. The main pit receives continuous water after storms and winter melts that even neighbors have commented how often the sump runs. Gina reviewed the situation and provided options of what could be done to highly reduce the risk of my basement flooding. She was patient, detailed, professional, knowledgeable, and overall wanted to provide the correct solution. I very much appreciated her work and friendliness, she provided peace of mind. I have been a Perma Seal customer for almost ten years and all of my interactions have been professional including the folks who schedule the calls to those who do the field work.

Chris Hayden came out do do an estimate on my moms place. He was very knowledgeable as we walked all around the house. Never tried to over sell me on anything. I’ve used Perma-Seal before and would use them again. I highly recommend calling them and see if Chris Hayden can come out.

Well done

Very satisfied! The service technician took his time, explained info, answered questions and did top-notch problem solving to address multiple issues. By the end of the appointment, my sump pump issues were completely resolved. Follow-up is already scheduled to figure out solutions for structural issues identified. Thanks Perma-Seal for your professionalism and peace of mind!

Antonio was extremely professional
and thorough in his interaction with us. He explained clearly what he was doing as part of the preventive maintenance and how we would benefit from—and how to use—the Basement Defender which we decided to purchase based on his thoughtful and persuasive presentation. He was also extremely friendly and personable. It was a pleasure to work with him.

Very pleasant personable knowledgeable experience recommed to anyone

Jon Groen coerced me into spending money that I don’t have. I think he should be severely disciplined for his actions. Hehehe!

Antonio was fantastic. He was very knowledgeable and thorough, ensuring I knew what he was doing and why he was doing it. I’d happily have him come back.

Excellent service. Antonio was very knowledgeable and very easy to talk to. Thank you

Antonio was thorough, knowledgeable, and honest. I will request him for future jobs.

Keegan King came out to perform routine maintenance on our sump pump systems, foundation walls and dehumidifier. He took the time to explain everything that he was doing and what his findings were. He was professional, courteous and respectful of my house. He took the time to not only explain everything to me but he talked to my husband on the phone and explained everything to him also. All in all, a wonderful experience.

We have been working with Perma Seal for over a decade. Antonio was very thorough and knowledgeable about all your products and services. I would like to work with him going forward. Don’t let him get hired away by one of you competitors!!