Customer Reviews and Testimonials

One thing I can say for certain is Dylan has excellent work etiquette. I’ve never had anyone come in and actually introduce themselves and have a nice conversation. Usually they just go straight to the crawl space and try to sell me something. Also thank you for explaining the basement defender to me, sounds a lot better than testing it my self.

Christian was very helpful. He answered all my questions. He was very informative. It was pleasure working with him.

Robert L. came out and did an inspection for me regarding the many concerns that I had regarding seepage, waterproofing and yard drainage. He was very professional and offered several solutions/options to address these issues. I was able to book service within one weeks’ time. High praise!

Susan H.

Christian and Niko were efficient and communicated arrival time well.

Anthony and Avery were very professional, timely, thorough and very pleasant to work with. As a Permaseal client they assessed all my sump pumps, basement and exterior and provided me with excellent suggestions to enhance and protect my property. They were very knowledgeable to educate me on the options and clearly presented me a path forward to further safeguard my home. Thank you so much Anthony and Avery!

Dylan was informative about my pumps I didn’t really know the specs of them and lifespan. Hopefully I get him next year I don’t like getting new people.

Jake was courteous and professional explained the benefit of burying our sump discharge as well as having back up systems in place.

Jake efficiently helped me diagnose where water was coming in to my homes basement and got the repair scheduled.

Christian was courteous and on time. Thank you for your honesty.

Excellent service from Jesse.

Manny did a great job today installing a new sump pump. He was quick and efficient and very polite. It was a pleasure working with him.

Anthony did a great job of representing Perma Seal. We decided to live with the occasional puddle because of the substantial cost.

Jesse wad very professional and was awesome. 5 stars

Tyler came out to look at an old sump pump that wasn’t working correctly. He took a look and he told us the system was 17 years old. (Permaseal) We tried to buy a new battery which wasn’t working the best. So we needed to update what we currently had. Tyler was very knowledgeable about permaseal products and talked to us about updating our current system. We have two sump pumps so we decided to update both units. Tyler got to work. Had the parts on the truck and didn’t have to come back to install. He installed both units fairly quickly. Cleaned up and left the area in the way he found it. Went over the basement defender app and he was out the door. What a nice guy!!! I would recommend Permaseal/Tyler to anybody that needs your services!! 5 out of 5 Stars!!!

Mike T came out today and he was very nice, sociable, and explained things very clear to me. He was patient when asked the same thing over and over and handled our needs and diagnosed our problem swiftly. I will leave another review once the work is completed but as of now we feel we made the correct choice.

Jim G came out. Great service. Showed up on time and was very professional.

Permaseal wisdom in hiring Sales Consultant. Walter was great decision. .He is very informative and detained about state of basement water intrusion . And is assessment and pricing options were direct and fair . Moreover Walter was complete in his presentation and left our
trust that Permaseal was our solution . not a surprise to us as my late Father Joe always mentioned his trust in permaseal and we see why he trusted permaseal .

Mariano was our technician. He came early, carefully explained the new system and cleaned up the sump pump area after installation. He patiently answered our questions.

Jim g came for inspection of basement water leaking. He is very knowledgeable and inspected every thing and gave us his honest opinion.
Thanks Jim

Nicholas Liguras was very professional and also very patient as he examined the basement and showed and explained the problem of the leakage. He explained the reason for the leakage and possible ways to repair it. He patiently explained the options with pictures and drawings to show what was necessary to the long term solution and not a quick temporary solution. He answered all of my questions and concerns very professionally. Unfortunately I was not able to afford the cost of the permanent repair. In spite of this, he continued to be polite and professional as I apologized for wasting his time. He assured me I was not wasting time but had a right to ask questions. I’m sorry I could not afford the cost of the work, but Nicholas was a professional from beginning to end of his visit.
If five stars represent the best, I give Nicholas five stars.
Dorothy McDavid

Dick explained everything in detail about the process and time it will take to get the issue resolved for the foundation crack repair. He was thorough in the explanation and provided all necessary information to get the job done.

Jim G was here today at my home to look at my foundation cracks and was very professional and informative about what Perma-Seal would be able to do.

We were able to set up an appointment to have the work completed in a timely time which I appreciated.

Jim G was great explained crack repair process. Also gave me a price on new water heater. Great experience!

Jim G was awesome! Very thorough and informative! Looking forward to getting the work done.

Jim G was out today to give estimate on crack. He showed up on time and was very knowledgeable.

Jim G came out to my home today, he confirmed the time before and gave me a heads up when he was 45 min away. Great service!

We had a foundation crack that led to leaking, and Dick was able to come out within hours! He was professional and friendly, and I wouldn’t hesitate to use Permaseal again – but I sure hope I don’t need to!

Jim G was out for an inspection. Explained everything so we can understand and let us know of issues that may occur in the future. Very professional.

Nick D. came out and assessed our leaky window well for us. Also gave us an estimate for foundation crack repairs. Very thorough. Very polite.

Thank you George Heller for your help with the crack repair! Appreciate everything you do

Best decision. Professional and pleasant work crew. Had the crawlspace done 30 years ago but what Perma-Seal did last month correctly solved the moisture issues. Perma-Seal is so worth the investment, great resale value.

Pedro and his crew were extremely professional, courteous, punctual and did a wonderful job from start to finish. Took care to protect inside area to prevent damage to floors and surrounding areas while removing and replacing dirt and other materials. Left the areas inside and outside patio free of debris. Definitely will recommend Permaseal and their employees to friends and neighbors.

Jason came out and provided me some great options for my crawlspace as well as adding a back up system.

Jason answered all questions. Thanks!

Jason from Perma Seal did a great job to identify crawl space issues.

Gene performed my preventative maintenance check and ran into a few spiders/webs who were residing in my crawlspace as well!! He checked all 15 points listed on the PMA check list well, made some suggestions and checked my water heater as an additional request I had. Gene is a competent professional with a pleasant personality who is an asset to your company.

Scheduled routine maintenance call for liners and pumps in both crawlspaces and the replacement filter in dehumidifier. Miguel Guerrero came out and was excellent in taking care of everything and explaining about what he did and he was even able to fit through the small opening to our second crawl space! Excellent work and product and would recommend your company.

Matt T. and Chris D. came to reconnect the plumbing and electric after the other work was finished. They did a great job and even went the extra mile to make sure that some previous plumbing problems were not going to leak and cause a problem. They also moved the freezer and work bench back into place instead of making me wait for other laborers to come and do that. Not only do they do really nice work, but they sure went the extra mile.

Sergio and his crew were great. Efficient, knowledgeable, polite, hard working. It was not easy going up and down the stairs carrying heavy concrete, stones, supplies. They were dedicated to doing a great job and they did. They were real pros and real gentlemen.

Rich Betts did a thorough inspection of my sump pump system and explained some of the features of the newer models. He also did a thorough inspection of the crawl space for cracks and, at my request, also looked for possible entry ways into the crawl space for mice of which I occasionally have had problems with. He discovered three cracks that he identified as needing attention and also a possible entry where mice might be getting in. Rich was extremely courteous, professional and knowledgeable. It was a pleasure dealing with Rich.

christian was prompt and called when he had to stop at a job on his way here. he replaced the pump and left the house in the same condition as he found it. a very pleasant person/employee.

Geovani was prompt and got to work. Was very neat and organized. Everything turned out great.

Tyler Made My day, He is a Great Asset to perma-seal He called and let me know he would be arriving in about 25 mins and was there on time. I let him know my husband would be there and he asked for a name. Tyler let us know what the issue was, what our options where, what we needed to do NOW and what could be done later. He was very confident in the work he was getting ready to do. Tyler was very PROFESSIONAL, KNOWLEDGABLE, COURTIOUS, Thank you TYLER

Christian was professional and friendly and very competent and efficient. I appreciated his service.

Christian was friendly, knowledgeable, and prompt. Excellent service as expected. Thank you again.
Ed

Christian was prompt and had great communication. Inspected with me and pointed everything out, was quick, courteous and completed all the tests. Recommended a battery replacement, which he then did on the spot, and helped me get set up with the Basement Defender app. Easy, no issues.

The Perm-Seal representative was very knowledgeable and helped solve some long term basement issues that should make a big difference ! He was personable and very helpful.

Christian was a solid representative. Took the time to explain all options and tried very hard to accommodate us.

Austin was great! He diagnosed the issue and found the best solution for our problem in less than 30 minuets. I am very happy with his kind and polite demeanor and his technical assistance.

Tyler was here today. Excellent, informative and friendly. Very impressed today.
Thanks
Jon and Barb

Jesse

Tom was very personable and helpful, explaining in detail what the services entail. He answered all my questions and provided written estimates with no pressure. Thanks, Tom!

Tom was very professional and timely

Hi, we had Tyler come on a Saturday to do the job. I liked him right away , he was knowledgeable, honest, and he likes his job. He did a good job lifting a tough piece of concrete.Glad to have polyfoam under the concrete, so the dirt won’t shift anymore.

Brett M
This gentleman was very professional and understanding of the my situation as a home owner. He very clearly explained options for this work and I was appreciative of that.

Brett was great and explained everything very well.

Jesse Xidis was so professional and thorough with the work that I am needing at my home. I actually learned a lot and will be sure to pass the info to my family and friends because I know they are going to ask! 🙂

Jesse is very knowledgeable and friendly.

Brett Meeker Explained quote in detail as well as the five year guarantee. Answered all questions.

Tom Bernard was professional and courteous. He provided answers to all the questions I had concerning the project.

Prevention Maintenance on Dehumidifier installed last year and previous year waterproofing and water heater installed.

Tyler was the rep who did the inspection. Tyler went over with me the process and if I had any concerns which he should note. I told him it gets extremely cold in the basement & during the cold weather my heat goes on more frequently than it did previously. He actually took the time and explained all the assets of the dehumidifier. The person who installed the unit, did not go over everything with me.

Outside, he went over the areas of his findings. He understood I cancelled having the downspouts buried last year, due to my sprinkler system. He had a video showing me how PAS could fix cracks with poly level. He was patient with me as I wanted to thoroughly understand the necessity of having this done. After his video’s/drawing pictures showing I understood the process.

Overall, I felt Tyler did an exceptional job. He is very acknowledgeable, patient. You are lucky to have a dedicated technician! I hope next year he does my inspection again.

Excellent service! Thoughtful and thorough, took the time to explain and answer questions. Much appreciated. Go Red Sox!

Jake was courteous and informative about how to best keep my basement dry and my home healthy.

Dylan was very helpful, and very nice. I recommend him everytime

Anthony took good care of me and made sure that my system is in good shape! Thanks Anthony.

Thanks Christian for your attention to detail

Niko was very thorough with his explaining potential options for our home. Much appreciated.

Jon was great appreciate it time

Anthony was extremely thorough and explained his findings in detail.

Jake was polite and informative about getting my window well covered and repairing the cracked concrete in my basement.