Customer Reviews and Testimonials

Christian was a pleasure to talk with. He went over the work we did last year and let me know that one of our water heaters should be replaced soon.

The services provided today by Avery was thorough and quick. He addressed all of our questions and concerns.

J Duron communicated well, was on time, did a neat and clean job, was very happy with the job. Would recommend

Christian was polite and knew the product. He has the ability to anticipate potential house situations and make recommendations. Good people person

Jake was courteous and professional with a thorough inspection discovering a new crack in our basement foundation wall. He also made us aware of options to upgrade our homes sump system to better protect us from flooding.

Jake was out early and immediately diagnosed that it was not in fact perma-seals installed work but my hvac I appreciated his thorough and succinct work

Jon was able to get out right away and solve my issue very quickly

Anthony was very personable and very well informed about how basement systems work. Very happy to do work with.

I liked the way Anthony sat down and broke down different options for me, instead of giving me a large bill

Jim G was here and performed a thorough inspection of my attic and crawlspace. He showed a video on importance of proper insulation. Very professional.

I would like to commend Oren Danilo for helping with my basement issues. A job well done. Very knowledgeable and extremely helpful.

Anthony was quick, thorough and honest with his inspection. gave the suggested recommendations without pressure. I think he deserves a raise.

Dick was very informative in explaining the needs of basement for a waterproofing solution.

Jim G was perfect. Came on time. Called before hand. Explained everything and share options.

Dick was very good at his job. He explained everything to us as he went along. He was quite personable also.

Jake was polite and efficient in getting my new basement defender set up

Great customer service. Repair was explained clearly. Done in a timely manner.

If I could give more than 5-Stars, I would.
In 2018 we purchased a U.S. Waterproofing sump pump back up system. I believe we paid approximately $2,300, at that time. This week, the system gave out as it kept beeping and the inverter was constantly running. I called U.S. Waterproofing to have a technician come-out to check the system. I was informed, because it was older than 3-years old and out of warranty, U.S. Waterproofing would no longer service the system. What a waste of my money!!

Since we frequently travel, a sump pump back-up system is a necessity. I called Parma-Seal, hoping to get an appointment within a couple days and I was pleasantly surprised to get an appointment for a technician to come to our house within 3-4 hours. As promised, Perma-Seal’s technician, Jeremiah Owens, called and provided an estimated time of arrival, which was 3:00 PM. Promptly at 2:55 PM, Jeremiah was at our door.

Jeremiah immediately identified himself and handed me his business card, which I felt was very professional. We then went downstairs to evaluate our back-up system, which I did not expect Parma-Seal to service. After carefully listening to our situation, Jeremiah provided a couple suggestions for a new back-up system. I did not feel that he was trying to “up sale” me or pressure me into purchasing one of Perma-Seal’s Systems. In fact, he suggested I go with the less expensive system, because it would better meet my needs and requirements. I was impressed when he informed me, the more expensive system would be over-kill. I truly appreciated his honesty. We then sat down as he explained the benefits of the systems and reviewed the breakdown of the cost(s). I felt very comfortable with my purchase, since Jeremiah made sure I understood the technology that was built into the system.

Subsequently, by 4:00 PM, Jeremiah was dismantling U.S. Waterproofing’s useless system and began installing our new Basement Defender. I can’t emphasize enough, the professionalism and care he took with installing the new system. Since we have a smaller Sump Pit, Jeremiah found a way to make all the pumps fit. He took his time and made sure all parts and electrical cords were neatly zip tied, as to not hang in an unsightly manner. We have had several plumbers service the pit, over the years, including U.S. Proofing, and never (and I mean NEVER) has a technician cleaned-up after themselves, like Jeremiah did. The area was spotless, when he was done.

After the installation was completed, Jeremiah was extremely patient, as he guided me through the app. set-up of the system. He made sure I understood all the benefits, ie. Temperature and humidity readings, remote testing and exactly how the system would inform, if it got tripped by an electrical failure or excessive water in the pit.

It was approximately 7:15 PM, when Jeremiah left our house. Not once did he mention anything about the length of time it took or the time of night, on a Friday. Also, Jeremiah was as pleasant when he left, as he was when he introduced himself.

I cannot give Jeremiah sufficient, “KUDOS” for an outstanding job. Not only was he professional in his work responsibilities, but his outstanding personality should be an example to anyone who works in a customer service industry. Parma-Seal should be proud to have such a dedicated and committed representative. He is truly a positive “face” for the company! Thank You, Jeremiah – Ron and Kathy Smith

Dick was very helpful in explaining the solution to our basement spillover. He was patient and answered all questions we had during his visit.

Thank you George for all your help – 2nd time using PermaSeal high quality work !

George H was great today – hose tested to find the issue and determined the beam pocket and the crack was leaking on my foundation – honest inspection with a fair price. Great warranty on the work. Thank you !

Jim G came out for my estimate. Right on schedule. Professional, courteous, and helpful!

Jim G came out today to check the corner of my basement getting water. Quickly located the problem and provided a solution. I appreciate the promptness of the appointment as well. Thanks!

Jim G came out for an inspection and appointment today. He was helpful, thorough and professional. I appreciate the white-glove customer service he provided on behalf of Permaseal and I look forward to working with the company moving forward. Highly reccomended.

Can’t say enough about Sergio and Josue’s (and their crew’s) quality customer service, professionalism and expertise. I am so relieved I decided to go with PermaSeal. They stand by their guarantee. I am in good hands with PermaSeal!

Jim G. came by and was very helpful and informative. Very satisfied with his service.

Jim G. came out for an inspection of a foundation crack and was highly professional, knowledgeable, and very personable. Arrived on time, gave us a detailed estimate on spot, and answered all of our questions. Highly recommended.

Jim G was great. Great experience.

Dick explained everything in detail about the process and time it will take to get the issue resolved for the foundation crack repair. He was thorough in the explanation and provided all necessary information to get the job done.

Jim G was here today at my home to look at my foundation cracks and was very professional and informative about what Perma-Seal would be able to do.

We were able to set up an appointment to have the work completed in a timely time which I appreciated.

Two gentlemen, Luis and Nick, arrived on time and ready to work. Covered my floor with tarp to protect it as they brought materials in and out. They were both courteous and friendly and let me know it would pretty much be an all day job. Helped move and dispose of a few items left in the crawl. After they had finished, I was asked to check it out. Looked great. Much brighter in there. Very satisfied

Hugo Morales who is a Perma-Seal crew chief was supersonically competent to accomplish this project. The two man team was exactly on time to start the job and they worked continuously and efficiently. Their work effort was efficient and successful.

I got an estimate for a new sump pump system and drain tiles from Mike K. He did a great job explaining everything to me and answering the hundreds of questions I had. He is very knowledgeable about a number of different solutions to keeping our home dry.

Best decision. Professional and pleasant work crew. Had the crawlspace done 30 years ago but what Perma-Seal did last month correctly solved the moisture issues. Perma-Seal is so worth the investment, great resale value.

Pedro and his crew were extremely professional, courteous, punctual and did a wonderful job from start to finish. Took care to protect inside area to prevent damage to floors and surrounding areas while removing and replacing dirt and other materials. Left the areas inside and outside patio free of debris. Definitely will recommend Permaseal and their employees to friends and neighbors.

Jason came out and provided me some great options for my crawlspace as well as adding a back up system.

Jason answered all questions. Thanks!

Jason from Perma Seal did a great job to identify crawl space issues.

Gene performed my preventative maintenance check and ran into a few spiders/webs who were residing in my crawlspace as well!! He checked all 15 points listed on the PMA check list well, made some suggestions and checked my water heater as an additional request I had. Gene is a competent professional with a pleasant personality who is an asset to your company.

Scheduled routine maintenance call for liners and pumps in both crawlspaces and the replacement filter in dehumidifier. Miguel Guerrero came out and was excellent in taking care of everything and explaining about what he did and he was even able to fit through the small opening to our second crawl space! Excellent work and product and would recommend your company.

Manny did a great job today installing a new sump pump. He was quick and efficient and very polite. It was a pleasure working with him.

Tyler came out to look at an old sump pump that wasn’t working correctly. He took a look and he told us the system was 17 years old. (Permaseal) We tried to buy a new battery which wasn’t working the best. So we needed to update what we currently had. Tyler was very knowledgeable about permaseal products and talked to us about updating our current system. We have two sump pumps so we decided to update both units. Tyler got to work. Had the parts on the truck and didn’t have to come back to install. He installed both units fairly quickly. Cleaned up and left the area in the way he found it. Went over the basement defender app and he was out the door. What a nice guy!!! I would recommend Permaseal/Tyler to anybody that needs your services!! 5 out of 5 Stars!!!

Antonio was prompt and courteous. He was very knowledgeable and I am happy with the plans we made to fix my sump pump situation.

Mariano was our technician. He came early, carefully explained the new system and cleaned up the sump pump area after installation. He patiently answered our questions.

Christian did a great job

Jake was great. He explained everything in detail (learned about sump pumps today) what was happening to my pump and what was needed to fix it. At no point did I feel that I was under pressure to make a decision and he was nice enough to go through everything again over the phone with my husband who was at work.

Jesse

Austin K did a fantastic job today with his manager. He was able to replace my sump pumps quick an efficient.

George was great and gave me a quote the same day ! Thank you PermaSeal

Anthony and Nile came out to the home to check on the Sump Pump. They were able to detect a problem with the back up battery and did a replacement as promised in the warranty. They were both very knowledgeable and polite. They made the work and inspection easy to follow.

Jake and Kyle were polite informative and efficient on explaining how perma-seal can help with my sinking concrete walkway

Jake was polite and informative regarding how we can repair the concrete on both sides of our home and did an excellent job explaining the process of lifting and stabilizing concrete.

Tom was helpful and courteous and explained the process thoroughly. He answered all my questions.

Jesse was great explained everything perfectly!!

Joaquin and Angel came today. It appears they did a superb job leveling my concrete slab which had sunk over the last winter. These guys were polite, efficient and thorough. If I needed more work done, I would ask for them.
Great job!

Christian was great. I look forward to leveling my sidewalk

Jesse

Tom was very personable and helpful, explaining in detail what the services entail. He answered all my questions and provided written estimates with no pressure. Thanks, Tom!

Tom was very professional and timely

Hi, we had Tyler come on a Saturday to do the job. I liked him right away , he was knowledgeable, honest, and he likes his job. He did a good job lifting a tough piece of concrete.Glad to have polyfoam under the concrete, so the dirt won’t shift anymore.

John was Great

Jake was courteous and informative about how best to keep the crawlspace healthy and offered good info on keeping water heaters in good working order. Appreciated his expertise and recommendations.

Anthony was very clear with his recommendations, and great with communication

Anthony explained everything well, very personable! Can’t wait to continue to work with PermaSeal

Avery was awesome today. He was very thorough with his inspection and explained why we needed a new battery.

Jake was very helpful in explaining benefits of crack repairs, dehumidifiers, caring for my water heater, and the benefit of insulating and sealing the band joist for my basement. I appreciate his care and professionalism and hope Keegan King is happy and successful in his new career.

Niko was here to do my initial PMA service. He was very efficient and informative. He was very thorough in his inspection. He was very helpful in educating me in how to maintain/trouble shoot my sump pump. He was also helpful in assisting me with setting up the basement defender app.

Jake was courteous professional and efficient recommending replacing the water heater from 2013 to help keep the home healthy and basement dry.

Jake was professional and conversational appreciated him catching the issue with my water heater that the plumber did not catch. Thank you Perma-Seal.
A firm I count on and they always they come through!

We love Anthony! All options thoroughly explained, and he is very knowledgeable.