Customer Reviews and Testimonials
Use the tabs below to view customer reviews categorized by service provided.
Preventive Maintenance Service
Very friendly service from Anthony, explained everything well!
Preventive Maintenance Service
Kyle Nelson came and did a great job!
Basement Waterproofing
I had work that needed to be done regarding cracks and waterproofing in the basement, and PermaSeal provided a comprehensive solution. The consultant (Don) was very attentive and communicative. They sent a great crew, led by Perfecto. The job was finished on time and within the estimated price.
Preventive Maintenance Service
Anthony was great! Very professional and knowledgeable
Preventive Maintenance Service
Anthony explained everything well, very professional, and very punctual. We want him to come every time we need our system maintenance!
Preventive Maintenance Service
Antonio Garcia did an outstanding job of performing the annual checkup on my Perma-Seal system.
As promised by the appointment scheduler, Antonio called exactly 30 minutes ahead of his arrival.
He was very tidy and thorough. He checked the interior equipment, and even the condition of our white wall covering from PermaSeal. That has never been performed before, as far as I know. He also checked the exterior equipment. He showed me the failure of the backup pump inside annd instructed me about my alternatives for replacement parts and costs. After his installation he showed me how it worked, as confirmation. He was timely and efficient.
He also explained the prepaid plan again and that it is transferrable to a new homeowner if we move away.
Very professional and polite.
Insulation
The guys were on time and explained everything to me and was very professional.
Preventive Maintenance Service
Christian did a great job. Changed our batteries and let us know we should enlarge our pit.
Preventive Maintenance Service
Anthony did a great job with his inspection and explained by different options by most importance, and also options to stay proactive and fully covered.
Preventive Maintenance Service
Very friendly and efficient.
Repair crack in basement wall
Mariano M. was the Perma- Seal representative. He called informing me of his estimated time of arrival. He was in company uniform, explained how he was going to repair the area. He was very professional and completed the repair and left the area clean.
maintenance check of encapsulated basement, pump replacement
Service technician ‘Dustin’ (sorry, don’t know his last name) provided fast friendly service and good information. He promoted only those products we need. Excellent work! Date of Service: 10/15/18.
Basement Waterproofing
Sergio Alejandro was the OUTSTANDING crew chief for our basement waterproofing. The entire crew was courteous, neat and prompt. Sergio reviewed everything his crew would do, professionally handled the unforeseen issues that occurred and efficiently cleaned up everything when they were done. This was a quality job.
electrical work
David Glim did some electrical work in my basement promptly and very well. Did not have to wait at all, in fact,was early which was great for me, it freed me up . He was very knowledgeable and explained why/what he was doing. Terrific job.
Video camera in sewer line to determine if problems exist
Permaseal’s technician, Howard Hughes, was very professional and explained exactly what the camera was seeing in our sewer line to the village sewer line. All my questions were answered by Howard and has eliminated a major cause of our problem with basement flooding and offered suggestions to remedy our problem. Howard was professional and obviously knew his craft. Thanks Howard for your expertise and answers b
pending job on honeycombing a basement crack and sump pump replacement
Dave C was engaging and easy to talk to. He walked me through reasons why we’re seeing the seepage/leakage we’re seeing, what Perma-seal would do to solve this issue (including products used), what maintenance would be required, told me about the fantastic life-time internal structure guarantee on their seal, and worked with me on the affordable pricing and payment plan. Told me about the great Black Friday promotion going on now too (5% off everything on payment in-full and same-as-cash payment options).
basement waterproofing
Ramon D was courteous, clean and did a good job.
basement sealing
Jose L Duvon recently came to fix a crack in the foundation of my basement. He was very professional, polite, friendly and seemed knowledgeable. I am now hoping I will not need the services of Perma Seal in the future. Crossing my fingers and saying a prayer.
Basement Waterproofing
Great experience when jim!! came to review what was going on with the basement. Identified all issues and promptly made a recommendation that made sense and all the pricing involved. Loved the all round service and the experience he had was amazing
Sump Pump
Perms-Seal consultant, Aaron Woolfolk thoroughly accessed and explained my options in addressing my concerns regarding my sump pump system. Throughout the entire process he exhibited and displayed his professional knowledge of basement waterproofing and foundational repair systems. He was personable, courteous and respectful of my concerns in resolving this matter in the most cost efficient way. It has been a pleasure working with Mr. Woolfolk and would recommend his services to friends and families in need of support in resolving their basement and foundational repair concerns.
Preventive Maintenance Service
Anthony is helping to restore my faith in Permaseal. I had an awful experience with them previously; however, this young man listened, answered my questions, addressed my concerns. I look forward to giving him the second chance that I thought that, after my last experience with Permaseal, I was reluctant to try.
Thank you, Anthony.
I shall see.
Preventive Maintenance Service
Austin was very thorough- checking the basement defender, our hot water heater and the dehumidifier. He took time to answer our questions and was very friendly. We appreciate his service.
Preventive Maintenance Service
Austin K was the best. Efficient, kind, knowledgeable. Fixed the issue and provided excellent customer service. Thanks Austin!!
Preventive Maintenance Service
Antinio was awesome! Polite, knowledgeable, and detail oriented. Permaseal is an amazing company that provides an amazing service!
Preventive Maintenance Service
The technician Tyler Cook was very professional and thorough. Some advice was given on overall conditions in our basement which were very much appreciated.
Preventive Maintenance Service
Austin Keen was very kind and thorough. He made sure to explain everything he was doing and what we should expect to see. He made sure I understood how the app and the system work. He suggested tips on further protecting our foundation and made sure I knew how successfully the basement defender system has worked. I appreciate his kindness and his offering his phone number for “any questions, any time.” Five stars for sure! Jodi Biancalana
Preventive Maintenance Service
Anthony explained the work so we can understand the process.
Preventive Maintenance Service
The Permaseal representative that came to our home was outstanding! His name is Tyler Cook. He took the time to explain what he was doing as he inspected the sump pump which included an inspection of the outdoor drains. He also inspected the rest of our basement. It was refreshing to get an inspector that truly cared about his job and was willing to take the time to talk to us and give us suggestions. We signed up for the multiple inspection package for 5 years for $325.
Preventive Maintenance Service
Antonio was great!! He was friendly & informative and taught me everything I need to know about my sub pump as well as a quote for a new backup.
Preventive Maintenance Service
Jon was awesome! He came, explained everything he was doing and was thorough.