Customer Reviews and Testimonials

Outstanding service. Nick who serviced the sump pump was very thorough, professional and took the time to answer my questions. I’ve been a Permaseal customer for many years and continue to be impressed with the quality of the people the hire. Great job Nick and thank you.

He did a great job, explained all and very friendly.

Jesse and Tony were great

Anthony was a great person to deal with, very thorough with his inspection

My wife, Jill (Ellis) and I had our sump pump fail. We called Perma Seal and they sent an associate (Jerimiah) out the say day. He assessed the situation, gave us an estimate and did the repairs. He was very friendly and professional. Jerimiah explained everything that went wrong with the old pumps and what the difference is between the old set up and the new. He talked us through the new app installation and how it works.
Fifteen years ago we had Perma Seal incapsulate our crawl space and was and have been very happy with that project, also.
Thanks again for the great service Jerimiah!!

Overall great service. Additional service was not quoted and added on during the process, but they gave me a discount. The floor was left a little dirty, but mostly everything was cleaned up nicely. Service crew was very professional and good a great job. Thank you

Nick D was great. He was very nice and thorough. He broke everything down in an easy for me understand what needed to be done and why. Highly recommend him.

Dylan is a great young man, i’d really like to keep him as my tech over the years.

Jim G came out today after I rescheduled with him. He was very patient. He arrived on time and was very professional. He performed a thorough inspection of my attic and showed me a presentation of what my attic could look like.

Julio and crew did excellent work on this project. Professional and courteous. They cleaned up the job site after they finished.

Sump pump quit working. Replaced under warranty. Matt said a separate circuit world be advisable. Put a new box in, ran conduit across entire basement to pump. Matt did a fantastic job and I wouldn’t hesitate to call again for any problem in the future.

I had major seepage problems, the crew that came and did the work were excellent. They jackhammered my basement floor and installed a new sump pump basin and sump pump and installed a French drain beneath my foundation. They kept the mess to minimal and worked very hard. I also had 2 minor problems after the work and Permaseal did come back and address them both. My problem is with the salesperson, Jim A. he was very responsive until I signed on the dotted line. I am still waiting to get a paid copy of my invoice and when I signed off on the job at the end of the day the crew chief said that they would come back in spring to finish the outside because my work was being done in the middle of January, sounded fine with me. Now nobody seems be able to verify this and are saying that it is an extra charge, really? I was sold a complete project from start to finish per Jim. Now I can’t even get him to respond. In addition, he gave me poor information on two points of my basement project that could have been major problems if the Permaseal crews had not corrected his direction.

We needed to have a new water leakage on the basement floor checked and Ramon Duron couldn’t have been more thorough and efficient in diagnosing and then explaining the possible causes of the leak and then checking and replacing the sump pump back-up battery and water level alarm. He is an asset to your company and will be asking for him by name for any further work. Fair pricing and a great job!

My patience paid off. The first technician Perma-Seal sent out for service didn’t seem to have a clue of what he was doing. Nothing got done, in part because I felt it best to have another technician do the work. Trusting in the reputation Perma-Seal has established for themselves, I waited it out for another technician at a later date. I was so right!!! I haven’t had a drop of leakage in my basement ever since.

Howard installed a new water heater and replaced the ejection pump. He worked professionally, answered questions, and cleaned up the work area.Manuel worked quickly repairing a crack in the basement wall. He remembered working at our home when Perma-seal installed the basement waterproofing. We have a Perma-seal preventative maintenance agreement to ensure we do not have any water problems. We have only had good experiences with the Perma-seal employees.

Dave C, was very knowledgeable and helpful in explaining our problem and providing us with the services we need.

i want to thank pedror, juan and beame for the job they did on my basement it was impressive the way they fixed our problem. they amount of work they put into our basement was truly amazing. i am so grateful that they worked so hard on our house. thank you so much pedror, juan, and beame.hope that if i need more work on the house you come back.

Jorge Paredes was very professional and answered all my questions and concerns. I decided to go ahead with the repair of foundation cracks. I am looking forward to a dry basement again.

Vincente and Mario were personable, worked efficiently and answered all of my questions plus they cleaned up the job site and left everything spotless.

Allen Laundie was our technician and he was a pleasure to have working on our home. He was friendly and polite upon arrival and explained his background and expertise. He evaluated both of the sump pumps in our small condo building. When one was found to be not functioning, he was able to replace it on the spot, which was really helpful and convenient! The other, while functioning, was old, so he provided the information I needed to bring back to our small condo association to consider replacement. In addition, he revised his estimate for backup pumps down after evaluating our existing set up- when does that happen? Because of our location, the completely dry condition of our existing pumps and because we haven’t had water in the basement ever, he determined we could safely go with a smaller backup than is the usual recommendation, which would really save us money! We were unable to do the camera exam of the sewer line because of an extremely old catch basin set up, but Allen explained how we could do the exam at another time if we had access to one of the basement unit’s stacks. Allen was great to work with, polite and friendly, and provided me with a lot of valuable information. I would be happy to work with him and Perma Seal in the future!

Jake was very thorough and explained issues on how to help with our basement 5 stars!

christian was pleasant and very informative and professional

Jake offered excellent information would give ten stars if we could

Jake was polite and informative did a thorough inspection and helped us with a crack in our crawlspace wall. 5 Stars

Jake was polite and showed up early for my annual inspection this year

Jim G came out today and gave an honest assessment of my sump system. We just had a new sump installed in 2021 by PermaSeal but an alarm was going off on our back up system not installed by PermaSeal. Jim was able to find out my back up system was from April 2015 and should be replaced.

Jesse was great. Very thorough. I will definitely continue us to n use Permaseal

Anthony was great – thank you!

The service today was stellar. Austin Keen was super thorough in his examination of the system. He is also very personable and easy to talk to and made me feel secure in the Permaseal system!

Service was excellent. Chrisitan was very professional and helpful.