Customer Reviews and Testimonials

Jake was on time and did a great job explaining our options moving forward.

Jake was helpful explaining out options to replace our back up system and advised us on the cost of adding a new sump in our crawlspace.

Tom was very personable and helpful, explaining in detail what the services entail. He answered all my questions and provided written estimates with no pressure. Thanks, Tom!

Thank you George H for your help. Selling home and needed these cracks done before closing- Thank you for Perma-Seal!

Thankfully Jon came out and fix my pump issue that I had I appreciate it greatly

If I could give more than 5-Stars, I would.
In 2018 we purchased a U.S. Waterproofing sump pump back up system. I believe we paid approximately $2,300, at that time. This week, the system gave out as it kept beeping and the inverter was constantly running. I called U.S. Waterproofing to have a technician come-out to check the system. I was informed, because it was older than 3-years old and out of warranty, U.S. Waterproofing would no longer service the system. What a waste of my money!!

Since we frequently travel, a sump pump back-up system is a necessity. I called Parma-Seal, hoping to get an appointment within a couple days and I was pleasantly surprised to get an appointment for a technician to come to our house within 3-4 hours. As promised, Perma-Seal’s technician, Jeremiah Owens, called and provided an estimated time of arrival, which was 3:00 PM. Promptly at 2:55 PM, Jeremiah was at our door.

Jeremiah immediately identified himself and handed me his business card, which I felt was very professional. We then went downstairs to evaluate our back-up system, which I did not expect Parma-Seal to service. After carefully listening to our situation, Jeremiah provided a couple suggestions for a new back-up system. I did not feel that he was trying to “up sale” me or pressure me into purchasing one of Perma-Seal’s Systems. In fact, he suggested I go with the less expensive system, because it would better meet my needs and requirements. I was impressed when he informed me, the more expensive system would be over-kill. I truly appreciated his honesty. We then sat down as he explained the benefits of the systems and reviewed the breakdown of the cost(s). I felt very comfortable with my purchase, since Jeremiah made sure I understood the technology that was built into the system.

Subsequently, by 4:00 PM, Jeremiah was dismantling U.S. Waterproofing’s useless system and began installing our new Basement Defender. I can’t emphasize enough, the professionalism and care he took with installing the new system. Since we have a smaller Sump Pit, Jeremiah found a way to make all the pumps fit. He took his time and made sure all parts and electrical cords were neatly zip tied, as to not hang in an unsightly manner. We have had several plumbers service the pit, over the years, including U.S. Proofing, and never (and I mean NEVER) has a technician cleaned-up after themselves, like Jeremiah did. The area was spotless, when he was done.

After the installation was completed, Jeremiah was extremely patient, as he guided me through the app. set-up of the system. He made sure I understood all the benefits, ie. Temperature and humidity readings, remote testing and exactly how the system would inform, if it got tripped by an electrical failure or excessive water in the pit.

It was approximately 7:15 PM, when Jeremiah left our house. Not once did he mention anything about the length of time it took or the time of night, on a Friday. Also, Jeremiah was as pleasant when he left, as he was when he introduced himself.

I cannot give Jeremiah sufficient, “KUDOS” for an outstanding job. Not only was he professional in his work responsibilities, but his outstanding personality should be an example to anyone who works in a customer service industry. Parma-Seal should be proud to have such a dedicated and committed representative. He is truly a positive “face” for the company! Thank You, Jeremiah – Ron and Kathy Smith

Anthony was helpful and friendly. He listened well, and provided useful recommendations.

Jake was very service oriented and explained very well, he was very profesional I would not hesitate to recommend Jacob as their service consultant

Jesse

Jake and Tyler were very informative about how we can help mitigate our yard drainage and our existing sump discharge

1:05 am, April 30 – The new sump pump/pit/window drainage installed in July 2019 is perfect.Without it, we would have every window well full of water and at least a few inches of water in the basement.The pump cycles every couple of minutes, and I’d estimate the sump pit is receiving a couple of gallons of ground water every minute.Sure hope it stops raining soon.Thanks for the excellent system.

Pedro came with two works and finished the job in one day.They worked very hard and left the place in good condition. I have no complaints about the workers. Hoping my basement keeps dry.

On Jan 12th, 2020 I had repair work in my basement. The crew send over did a spectacular job on the repair. Communication as to what was going to be done was explained to me explicitly. And when they were done, The finish result was exactly what was promised. I personally want to Thank Jose F., Humberto G., Jesus G., AND Alberto L., for a Great Job. JOB WELL DONE!!!

Dear Perma-SealOn 11/30/2019, service technician Ramon Duron was prompt, congeal, and knowledgeable in addressing and repairing the water intrusion through the basement wall. He left the affected area clean and tidy, and he was very responsive to all my questions. He is definitely an invaluable representative that speaks well for Perma-Seal. Thank You to Ramon and Perma-Seal.John A Navickas, 107 Waterside Place, Burr Ridge, IL 60527

I needed to replace my sump pump and decided to get the Basement Defender as well! Ramon Duron handled the job quite well and was very polite and knowledgeable. He managed his time very well! I would highly recommend Permaseal to handle all the tough jobs. I am a long time customer and not interested in using any other company!

Three years ago, I signed up for a 5-year package of annual maintenance visits by Permaseal to check the system they installed. I love that I did this. Each year I get a phone call to remind me it is time for the scheduled maintenance (I have no way to forget). A service person comes, goes through everything, checks (and if necessary, cleans) my sump pump pit and machine and all the lines. They also check the basement walls for cracks and go over all of it with me. I like that they are service oriented and not ‘sales driven.’

Matt T., Tomas and crew were very friendly, worked very hard, few breaks, and did great work.

I needed answers to some questions regarding our Basement Defender system. I called Greg Johnson, who was our superb salesman for the BD system, and asked him to provide me the contact information for the BD. He responded as I knew he would, providing me the contact information through the office. As our salesman, he has remained concerned and helpful, even the sale was completed months ago. He is an A+++++++++++++++++++++ representative of the company.

The whole crew did a wonderful job! Fidel, Alverio and Leo, were the last ones here to make sure the basement was clean, they even mopped my floor. Fidel has a wonderful and friendly personality. He made sure to answer all my questions before leaving. Fidel, Alverio and Leo worked so well together, it was great to see that kind of team work. These gentlemen deserve a rating of 5!

George Heller is super friendly, professional, thorough, and informative! Signed proposal with Perma-Seal and look forward to having the job done soon. Thanks!

Ruben Gonzalez came out to do a basement inspection to make sure I did not have any foundation cracks while I am in the process of selling my house. After his very professional inspection and very in debt explanation I am very happy to know that I have no problems to worry about things in my foundation and basement. Ruben ws wonderful. Thank you very much.

Professional from start to finish

The foundation consultant john ferguson from the downers grove il office was out at my house this morning for a water leak in my basement i called about. and he found out problem was with a frozen downspout pipe. i also recently had a flooded basement because my sump pumps went out. he gave me information on some good products that i am going to be purchasing as well shortly for sump pump monitoring and preventative maintenance program and basement dryer. he was very knowledgable and very professional. i learned alot about the services you provide and i will be having your company do a couple of the items he discussed with me. he also went above and beyond for me. my car was stuck in a frozen snowdrift in my driveway. he was so nice and helped me shovel it out and pushed the car for me to get the car unstuck. he was so nice and so knowledgable about all services provided.

Reuben Gonzales came to my home to evaluate the leakage into my basement. He was thorough, unrelenting in his pursuit of the leaks, patient, honest, and was not seeking to sell me an expensive fix. He said that it was cheaper to open the dry wall in a few places to see whether the foundation had cracks rather then digging up a trench 4 feet deep by 20 feet long. I agreed and he opened the wall in two places. I ran the garden hose and he said the leak is above grade and that I DID NOT need a waterproofing company but some one who does masonry work. Perma-seal does not do that work. Other companies wanted $2000 for a membrane plus an additional charge for each crack found. Being so honest, how does Perma-seal stay in business?

Jack Castella was very helpful. He clearly explained our options without trying to push us into something we didn’t need. He spent time consulting with others to find a great solution water accumulation on our driveway. If the work product is as good as Jack was we expect to be very satisfied.

Very good service. This is the third time I have used Permaseal for my Home. Every employee is knowledgeable and very careful to keep the basement clean Anyone who has dealt with the mess of plumbing and trenching of concrete will know how much dust is involved Permaseal makes sure there is know mess The work is guaranteed Today I had Jamie place an air tight sump pump cover. He was exceptional and knowledgeable. He also gave me insight on water maintenance issues for my house that is much appreciated Kenneth S

Perma-Seal completed a couple jobs for me. First, they installed exterior drain tiles to fix a seepage issue. Then, they solved a sewer backup problem by installing a flood control system in my front yard. From the salesman to the plumber to the crew, all are hard working and professional. They even saved me $$ by digging around the sidewalk rather than breaking the concrete which would have cost extra to replace. All in all, these guys are expensive but well worth it.

After having 2 major basement floods and a few minor ones over the years, I decided to throw in the towel and give Perma-Seal a call. A rep came out a few days later and assessed my situation and gave me an estimate on the spot. The price was lower than I thought it would be. The salesman was very professional and ‘no pressure’. He did inform us, though, that they were so busy they wouldn’t be able to install the system until the first week of October and this was the last week of June, 2009! I kept my fingers crossed during the weeks prior to the install that we wouldn’t have anymore flooding rains. The crew came on the first of October and was finished the next afternoon. I’m writing this on July 24, 2010, after over 7 inches of rain fell on Chicago in less than 12 hours. I’m very pleased to say that my basement remained bone dry. It’s so dry that my dehumidifier didn’t even turn on. THANK YOU, PERMA-SEAL! I waited to write this review because I wanted to wait and see if the system could handle an Armageddon-ish rainstorm and it passed with flying colors! My poor neighbors are all bailing out their basements and I feel sorry for them. Needless to say I’m overjoyed with the Perma-Seal system in my basement. The only reason I didn’t give them 5 stars is because the crew left a bit of a mess for me to clean up, mainly concrete dust.

We own a home built in 1928 and had noticed wall cracks in one corner area of the house which kept reappearing. Having experience in residential housing, I decided that we had settling issues in on corner of our house. I knew of Perma-Seal from listening to Lou Manfredini and thought I would give them a call to have a look at what was going on. The sales rep agreed with my diagnosis and we scheduled the work. The price quote was fixed and was right in alignment with what I anticipated. The workers showed up as planned and were very knowledgeable about foundations. In the process, we found that the foundation had been poured without footings! (I guess that’s how they did things in those days?) That was not a problem for the push-post pinning system that Perma-Seal uses. They proceeded to install the underpinnings, patch the concrete cuts, and clean up. Would I use them again? Absolutely! In particular, if we have other foundation issues, they will be my first call.

Perma-Seal arrived on time on the designated date to perform the contracted services. All of the employees were very professional and knew their jobs very well. The work was performed in the allotted time frame and very little mess was left when you consider that a jackhammer was used, gravel for the drain was moved inside, and then fresh concrete was mixed and poured to cover the trench. I was very pleased with the work and have had no seepage since the work was done. It’s great that the work has a lifetime warranty and is transferable to a new owner should I ever sell my home. Perma-Seal is a very well run organization and I would not hesitate to recommend them to anybody.

The certified foundation consultant that came out was very professional and explained every detail of what he recommended and why that work was needed. The crew that came to do the work were also professional and very knowledgeable. After cleaning the original sump pump, they saw that there was no need to do the additional work originally quoted. Because they knew what they were doing, I ended up saving $1,000 because there was not need to break concrete and install a double basin. They arrived early, at 7:30 a.m. and were finished by 10:00 a.m. I was extremely pleased with their work from start to finish.

Install interior drain system underneath basement floor and all that goes with that process including wall crack repair, and installation of double pit sump pump and back up battery. Price included removal of old concrete double sink laundry tub and installation of new fiberglass tub. The team was very efficient and did a really good clean up job. A couple of scheduling problems popped up at the very beginning and end of installation day, but were handled by management IMMEDIATELY and PROFESSIONALLY. The drainage system was finished in one day. THANK YOU!!!!

Permaseal completed a couple jobs for me. First, they installed exterior drain tiles to fix a seepage issue. Then, they solved a sewer backup problem by installing a flood control system in my front yard. From the salesman to the plumber to the crew, all are hard working and professional. They even saved me $$ by digging around the sidewalk rather than breaking the concrete which would have cost extra to replace. All in all, these guys are expensive but well worth it.

We own a home built in 1928 and had noticed wall cracks in one corner area of the house which kept reappearing. Having experience in residential housing, I decided that we had settling issues in on corner of our house. I knew of Permaseal from listening to Lou Manfredini and thought I would give them a call to have a look at what was going on. The sales rep agreed with my diagnosis and we scheduled the work. The price quote was fixed and was right in alignment with what I anticipated. The workers showed up as planned and were very knowledgeable about foundations. In the process, we found that the foundation had been poured without footings! (I guess that’s how they did things in those days?) That was not a problem for the push-post pinning system that Permaseal uses. They proceeded to install the underpinnings, patch the concrete cuts, and clean up. Would I use them again? Absolutely! In particular, if we have other foundation issues, they will be my first call.

Geo was very polite and took the time to explain the options to me.

Anthony was very helpful today. He came to check on the dehumidifier in our crawlspace. He noted it was not working properly and was able to replace it while he was here. He also explained incapsulating the crawlspace. We are going ahead with that too. We are very pleased with all the work we have had done.

Very pleased with Sam’s thorough work. Thank you!

We’ve dealt with PermaSeal a few times since buying our house 2 years ago. Most of the people we’ve dealt with have been great. Admittedly, one was subpar. And there have been a few hiccups with projects here and there that PermaSeal rectified. But Tyler’s visit the other day was spectacular. He was super knowledgeable, friendly, provided some easy DIY things I could do to help my crawl space, and set my mind at ease about some other things I was worried about. If something comes up again, PermaSeal is my first call. Especially if they hire great folks like Tyler.

Jake was great during the inspection. Made sure things were up and running!

Jesse was completely thorough with Perma Seal inspection and Services.

Permaseal inspection today was exceptional. Nothing was found to be out of the norm when talking with your associate/technician, who is very professional, we decided to Sign up for the next 3 year package. We are Very Happy with the service provided and appreciate your business being there for us.

Jake, thanks for the great job with our inspection today. Our questions were answered well and the inspection was done with professionalism. Appreciate a job well done!

Came within window. Explained what needed to get done clearly. had the batteries on him which was convenient.
Happy with service!~

The technician timely arrived and ,explained the issue. The issue was quickly resolved. Extremely willing to assist with any other issues. I would highly recommend Perma Seal.