Customer Reviews and Testimonials

Christian was prompt. Told me I needed a new sump pump as mine was 10 years old and suggested replacing the ejector pump.

Very happy with the service Jake provided he took the time to explain and answer all questions we had about our homes foundation

Christian was great. I look forward to leveling my sidewalk

Anthony did a great job of drawing us a picture of our 2 systems, including pumps, batteries, and chargers. He clearly explained all our options for bundling or piece-mealing the prices. He was also cordial and helpful. Great experience!

Jim G came out today and did a thorough inspection in my attic. He showed me a video of the 3 step insulation process so I would know exactly what I was getting. Pleased with his service and professionalism.

George communicated / polite / professional thank you

Dick was very good at his job. He explained everything to us as he went along. He was quite personable also.

Jake was polite and efficient in getting my new basement defender set up

Great customer service. Repair was explained clearly. Done in a timely manner.

Jesse

Ramon Duran came to my house to do the repair on my cracked basement wall. He was on time, personable, efficient and gave a little extra by recommending and adding gravel to my window wells. He is the kind of workman you would want to let into your home to perform a service.

Just had my basement finished and couldn’t be more pleased! Gilbert and his crew did phenomenal work! Can’t even tell I had any work done in my front yard. All were friendly and very courteous. Will highly recommend!!

Raul, Isai and Bernardo did a Excellent job and answered all my questions….Perma-Seal, I will recommend you and your team to my friends.

Outstanding tech installed the system explaining the process every step of the way. Very professional, skilled and well trained employee. Made sure I understood the operation of the system before he left the property.

I was so impressed with the job done by Vicente today. He explained everything he did. The area was immaculately clean when he left… he even remembered to close the windows we opened for improved ventilation and rehung the curtains we took down! Job well done, Vicente. Thank you.

Mike T was able to identify the source of the leak in the basement wall very quickly. He presented the possible solutions and advised as to the most efficient and economical fix. The service call was scheduled very easily and we expect the repair to go smoothly. He also noted issues with the window wells in the foundation and I was able to add those repairs to the service call.

Mike Tigge has been an awesome resource for us! We first met him 10 years ago when he inspected our leaky foundation and correctly diagnosed the repairs. Then he helped us after a major flooding problem with an ejector pit and overhead sewer piping to prevent more sewer backups during huge storms. He came out again recently to evaluate our basement for interior drain tile. Mike really knows his stuff, and we’re happy to know him through Permaseal.

We just moved into a house that needed a lot of work done. One of the major projects that we need to tackle is the basement and the foundation crack/sump pump/ and overall getting the basement up to par and in working order. Mike Tigges came out today to provide a quote/consultation and he did an awesome job. We had another appointment scheduled for a competitor later this month and I ended up just cancelling it. He took care of everything! Looking forward to finally checking this project off our huge project list.

After visits from from other competitors who would not open the wall to determine where the leak was, Perma-Seal Technician Michael M. had no problem cutting through the drywall. We were able to see the cement cracks and offered a few options. Proactive and solution minded companies are essential to homeowners and Perma-seal offer both. We almost canceled our visit– so glad we didn’t.

We would like to comment the professional work that Jesus Rivas and Julio Alvarado when installing the waterproofing system in our basement. They were clean, courteous, and fast. We would highly recommend Perma-Seal and their crew. Good work Jesus ans Julio!

Our report card from Richard B in Elmwood Park shows his overall summary for the crack repair we did below:OVERALL EXPERIENCE:Perma-Seal delivers an exceptional customer experience. 5I trust Perma-Seal to follow through on commitments. 5I would recommend Perma-Seal to family and friends. 5Please rank the overall quality of the work you received on the following scale 5

Phillip gave us a 5 out of 5 stars for the work our team did repairing his foundation wall crack on home located on Mustang Court in Streamwood. Our client report card shows:The office staff answered promptly and was friendly and courteous. 5The office staff communicated with me effectively. 5

Blas from Perma-Seal repaired a crack for Vicki R. in Bartlett, IL. Vicki gave Blas and the crew a perfect rating.

Jamie from Perma-Seal performed a service call on a visible crack in the wall for Eric S. Eric was ecstatic about the work done and gave the crew the best overall ratings possible.

We appreciated the fact that Perma-Seal was committed to timely follow through on the basic elements of my job. The job included 7 metal anchors fastened to the inside basement wall and 7 anchored in the back yard so that they can be tightened to keep my wall in place. I was concerned about the appearance but I used beadboard with a 4 ledge and placed framed photos on the ledge that can be removed immediately to tighten the anchor nuts. The wall looks great! – Vern M.

I was very pleased with everything Perma-Seal had to offer. Everyone worked fast and professionally.

We called to get a concerning crack checked, and everything went very easily. The service man came at a convenient time, was thorough in his inspection, and we received an economical bid. Overall a great experience.

Technician was very courteous and professional. He explained what work would be done and summarized everything before leaving.

They had to do a lot of work to fix my block foundation with lifting and straightening. Now I have the most solid foundation in the neighborhood. They did the work fast and cleaned up without leaving a big mess.

I battled leakage from a useless ash pit located next to my basement fireplace for many years. Because it only seemed to cause an issue after ongoing, ground saturating rains I put up with the inconvenience of sucking water out with a shop-vac and dumping it into either the existing sump pit or laundry room sink when it filled up after sucking the water every 10-15 minutes so it would not flood my family room. This happened a couple times a year, but last winter & spring were the final straws. After coming home after a weekend getaway to a completely flooded family room due to a heavy winter rain that seeped down my foundation due to frozen ground, I’d had enough and decided to do something about it as soon as the ground thawed. Unfortunately, a flooding, ongoing rain hit before I made any calls and I spent 48 hours, sucking water out of that ash pit EVERY 5 minutes around the clock…dumping 108, 6 gallon shop-vacs into the sump pit!!! I spoke with several companies but at this point I really wanted the Cadillac of companies and called PermaSeal because I’d heard & read nothing but rave reviews. When Ron Rodriguez came out to assess the issue, he showed me a detailed power point presentation that explained the process and answered all of my questions! He was so personable and professional that it really eased my concerns and I was convinced I had made the right decision. The work crew was also amazing! They were all so pleasant and so consciensus about maintaining the condition of my yard while doing the deep trenching required to repair the issue. They also completed the job in an unbelievable time span. The 8-10 foot deep trench across the front of my house was opened up the first day and when they cleaned things up to leave for the day, I panicked a bit due to a heavy rain forecast for that night! When I talked to the foreman, he said, you are good to go – no worries… Your drainage pipes are installed and connected to your new sump system that’s working just fine! It poured pitch forks & hammer handles that night and although I camped out in the basement to keep an eye on the ash pit, it stayed bone dry…and has been ever since!!! The work was completed by noon the day and my yard was immaculate! I could not recommend PermaSeal’s quality and the people who make up every aspect of their business more highly!

The foundation consultant john ferguson from the downers grove il office was out at my house this morning for a water leak in my basement i called about. and he found out problem was with a frozen downspout pipe. i also recently had a flooded basement because my sump pumps went out. he gave me information on some good products that i am going to be purchasing as well shortly for sump pump monitoring and preventative maintenance program and basement dryer. he was very knowledgable and very professional. i learned alot about the services you provide and i will be having your company do a couple of the items he discussed with me. he also went above and beyond for me. my car was stuck in a frozen snowdrift in my driveway. he was so nice and helped me shovel it out and pushed the car for me to get the car unstuck. he was so nice and so knowledgable about all services provided.

Doug explained everything and took care of our issue quickly. He was very professional and friendly.

Both Noe F & Marcos A did an outstanding job working on my house,they were extremely professional and Expedient and also personable I highly recommend using Perma Seal their sales team,customer service and best of all their excellent service providers

Today I received an excellent consultation service from Michael Medrys. He was extremely professional and knowledgable in answering all my questions and concerns regarding the concrete lifting job I’d like to get done. He also provided consultation on other jobs Permaseal does in my basement. Looking forward to making a decision soon and getting the work started.

My sales representatives John Ferguson was awesome. Very polite, professional and educational on all things concrete! Would highly recommend to any and all customers with basement needs.

John Fergerson was here today. He explained everything very well and was very knowledgeable. We are so happy to have gone with your company. He listened to all of our concerns and suggested products that we should get. Thank you

Your field rep Dave Conforti did a OUTSTANDING job of coming up with a fix for the problem we have here at the house. He made numerous calls to consult with your team and seemed to be genuinely concerned about helping fix the problem we are having. So far we are very happy with his assistance and concern as we still are waiting for the work to be done this upcoming spring. Hopefully the upcoming project goes as well as his service. Please pass a thank you along to him for his help so far

Brian Meltzer spent 2 hours looking for source of water leaking into basement. Had to break through dry wall at 8 or 9 locations to find the actual entry point. The problem was caused by faulty concrete sealing at opening for the telephone line. Marvelous persistence and great creativity in locating this hidden problem. Superb Permaseal employee!

Perfecto and his crew completed the work without any hassles and the work looked great when finished. Minimized the amount of dust and cleaned up when the project was done. 100% satisfied with the work and the leadership and work provided by Perfecto. Would certainly use again.

Sergio and his crew were great. Efficient, knowledgeable, polite, hard working. It was not easy going up and down the stairs carrying heavy concrete, stones, supplies. They were dedicated to doing a great job and they did. They were real pros and real gentlemen.

Very efficient, job done quickly

I love what perma seal did to my crawl space. I had just exposed concrete walls and gravel floors. My crawl space always smelled wet, dank and a little moldy, i had perma seal come out and encapsulate the whole thing. I can tell you that every single time I go into the crawl space a smile creeps across my face seeing the nice job they did, plus it is ten times easier to get around in there now that i am no longer crawling on rocks. We also had cracks in the foundation and they were handled easly by the perma seal team. I love the work perma seal did and I will always ring there bell. P.S i had my work done more than 10 years ago and it looks as nice as the day i got it done.

Antonio was outstanding! I appreciate being educated on what further service is required. He is explained things ver well. He is friendly and competent.
Permaseal has kept my home completely dry, even in the worst of storms!!?!

Geo was very good at explaining and presenting options. He brought things to our attention that we didn’t know.

Anthony was very thorough, polite and explained things well, explaining all of our options clearly and concisely.

Anthony was very professional and respectful during the PMA. He was thorough and took his time explaining what services he recommends for my home. Very satisfied with his visit. Thank you Permaseal!

Lisa

Tyler was very personable and professional. I felt comfortable with what he told me and his diagnosis. He did not sell me but explained the condition of my current system, inspected the foundation and the Permaseal trench. I was confident in what I was told and chose one service and postponed another.

Anthony was very professional in performing maintenance. He explained his work in words that I could understand. I liked his recommendations for additional warranty on the pump. He was a pleasure to have in our home.

anthony did a great job

Jon was very informative

Christian was friendly, knowledgeable, and prompt. Excellent service as expected. Thank you again.
Ed

Christian was prompt and had great communication. Inspected with me and pointed everything out, was quick, courteous and completed all the tests. Recommended a battery replacement, which he then did on the spot, and helped me get set up with the Basement Defender app. Easy, no issues.