Customer Reviews and Testimonials

Thankfully Jon came out and fix my pump issue that I had I appreciate it greatly

If I could give more than 5-Stars, I would.
In 2018 we purchased a U.S. Waterproofing sump pump back up system. I believe we paid approximately $2,300, at that time. This week, the system gave out as it kept beeping and the inverter was constantly running. I called U.S. Waterproofing to have a technician come-out to check the system. I was informed, because it was older than 3-years old and out of warranty, U.S. Waterproofing would no longer service the system. What a waste of my money!!

Since we frequently travel, a sump pump back-up system is a necessity. I called Parma-Seal, hoping to get an appointment within a couple days and I was pleasantly surprised to get an appointment for a technician to come to our house within 3-4 hours. As promised, Perma-Seal’s technician, Jeremiah Owens, called and provided an estimated time of arrival, which was 3:00 PM. Promptly at 2:55 PM, Jeremiah was at our door.

Jeremiah immediately identified himself and handed me his business card, which I felt was very professional. We then went downstairs to evaluate our back-up system, which I did not expect Parma-Seal to service. After carefully listening to our situation, Jeremiah provided a couple suggestions for a new back-up system. I did not feel that he was trying to “up sale” me or pressure me into purchasing one of Perma-Seal’s Systems. In fact, he suggested I go with the less expensive system, because it would better meet my needs and requirements. I was impressed when he informed me, the more expensive system would be over-kill. I truly appreciated his honesty. We then sat down as he explained the benefits of the systems and reviewed the breakdown of the cost(s). I felt very comfortable with my purchase, since Jeremiah made sure I understood the technology that was built into the system.

Subsequently, by 4:00 PM, Jeremiah was dismantling U.S. Waterproofing’s useless system and began installing our new Basement Defender. I can’t emphasize enough, the professionalism and care he took with installing the new system. Since we have a smaller Sump Pit, Jeremiah found a way to make all the pumps fit. He took his time and made sure all parts and electrical cords were neatly zip tied, as to not hang in an unsightly manner. We have had several plumbers service the pit, over the years, including U.S. Proofing, and never (and I mean NEVER) has a technician cleaned-up after themselves, like Jeremiah did. The area was spotless, when he was done.

After the installation was completed, Jeremiah was extremely patient, as he guided me through the app. set-up of the system. He made sure I understood all the benefits, ie. Temperature and humidity readings, remote testing and exactly how the system would inform, if it got tripped by an electrical failure or excessive water in the pit.

It was approximately 7:15 PM, when Jeremiah left our house. Not once did he mention anything about the length of time it took or the time of night, on a Friday. Also, Jeremiah was as pleasant when he left, as he was when he introduced himself.

I cannot give Jeremiah sufficient, “KUDOS” for an outstanding job. Not only was he professional in his work responsibilities, but his outstanding personality should be an example to anyone who works in a customer service industry. Parma-Seal should be proud to have such a dedicated and committed representative. He is truly a positive “face” for the company! Thank You, Jeremiah – Ron and Kathy Smith

Anthony was helpful and friendly. He listened well, and provided useful recommendations.

Jake was very service oriented and explained very well, he was very profesional I would not hesitate to recommend Jacob as their service consultant

Jesse

Jake and Tyler were very informative about how we can help mitigate our yard drainage and our existing sump discharge

Jake was informative and offered options to consider maximizing my homes value with the upcoming planned sale

Jim G was out today for an estimate. He is wonderful. Showed up on time and asked to take off his shoes. Was very professional and honest.

Christian called before arrival and was right on time. very easy to work with!

Dick was very helpful in explaining the solution to our basement spillover. He was patient and answered all questions we had during his visit.

The team of Perma-Seal employees who oversaw and completed this project were impressive from start to finish. After visiting my home they explained in great detail what had to be done to prevent water and sewer backups from heavy storms. The staff scheduled and kept all appointments needed to plan the actual work, started it on the promised date and finished the many steps involved in the scheduled three days. And the company provides post project services when needed. I look forward to flood free days.

The best!!!
Resolved all issues with creative problem solving. Many years of experience by the gentleman who did the work (Aurilio?) was evident.
Would highly recommend.

My husband and I entered into a contract to purchase a 1922 Chicago bungalow. We and our real estate agent were concerned because we all saw what we thought might be evidence of water seepage, and we did not know if it was present or past. Our home inspector found six foundation cracks in the basement but ultimately did not make much of it and suggested an additional gutter drain spout and grading dirt away from the foundation. We were not comfortable with our inspector’s recommendations and contacted Perma-Seal. The homeowners were very strict about accessing the house. Michael Kulis made sure to accommodate the homeowners’ requirements, arrived on time, and immediately got to work. He was very thorough, as well as being informative throughout. Ultimately Michael found eleven foundation cracks as well as evidence of past water seepage and present infiltration. He prepared three proposals to remedy the problems and, because we intended to live in the house for years to come, we chose the middle proposal to set our minds at ease for the future. We presented a request to the sellers for a credit at closing which would enable us to have Perma-Seal correct the foundation problems after closing, but the sellers refused and we were able to get out of the contract. Thank you, Michael Kulis, for your professionalism and thoroughness. We were able to avoid some real unwanted problems.

The initial quote process was fast, friendly, and painless. As for the work itself, Perma-Seal arrived on time and quickly had the fix in place. I’ve waited over a year to write the review just to make sure, but so far it’s been dry as a bone down there. Upon initial inspection it looks like the previous owner attempted their own fix prior to this, but clearly that didn’t work out too well! My only gripe (minor) is that it took a month between the time I said ‘go’ and their availability to do the work. I guess that speaks to the companies popularity though, and being busy is good for business.

Mr. M. Kulis is very professional. He gave me an honest review of my water problem in my basement. He gave me a number of options to correct my problem. I am very grateful and I feel like I’m a little more educated in how to proceed.

Mike was very knowledgeable and thorough when determining the cause of the water coming I to our basement. He took the time to explain anything I had questions on.

Our Perma-Seal Certified Consultant Michael Kulis came to access our home basemant’s leak issues today. Michael was highly profesional, extreme knowledgeable and courteous. Michael listen to all of our concerns and then provided the very best in class customer service to address our needs. We are repeat Perma-Seal customers. Several years ago I called on them to fix my parents basemant water leak issues and the company did an OUTSTANDING JOB at my parent’s house. When I discover leaks in my basemant I knew what company to reach out to. That was Perma-Seal. Mike Thank you very much for taking care of our family today. You represent your company very well. We already have recommended you to our friends. Loyal customer.Manny C

Michael kulis gave me an estimate on what it would take to keep my basement dry. He explained everything very well. He is very knowledgeable and professionable.

Michael kulis was very helpful and informative. He has a wonderful personality and made us very comfortable and confident.

The salesman was a very pleasant person. He explained the work very well. Very professional.

The certified foundation consultant that came out was very professional and explained every detail of what he recommended and why that work was needed. The crew that came to do the work were also professional and very knowledgeable. After cleaning the original sump pump, they saw that there was no need to do the additional work originally quoted. Because they knew what they were doing, I ended up saving $1,000 because there was not need to break concrete and install a double basin. They arrived early, at 7:30 a.m. and were finished by 10:00 a.m. I was extremely pleased with their work from start to finish.

Perma-Seal Basement Systems sealed a large crack in the foundation where water was constantly seeping into a room in our basement. They were here for several hours because there was constant water seeping into the room while they were trying to seal the crack in the foundation. They worked diligently until the crack was completely sealed. I paid exactly what they estimated the work would cost.

When the representative arrived at my home, he was very friendly and quite professional. He quickly diagnosed the problem as being a crack in the foundation near the basement window. He assured us that there was a 95% chance this was really the only problem and that it would not be very expensive to repair. He quoted a price of around $400 and set up a time for the repair man to come out and repair the cracks. Everything happened as described and we were very happy to see there were no more basement leaks after a heavy rain. I would not hesitate to use this company again and I am very grateful to the representative for saving us money.

I contacted Perma-Seal in an effort to determine the source of water in my basement, glass block installation, and replacement of my sump pumps. Dan McGowan came out, on time, and went over the entire basement. He was able to show me the source of the water in the basement (not foundation related), and provide estimates for work on the glass blocks and the sump pumps. I have two sump pumps – one sump pit and a grey water pit – both with pumps. Dan was able to advise me that the odor in my basement was due to the lack of seals on these pits, and included the pit seals in the estimate. He also noticed that the sewer pipe had leaked at some point, but would benefit from re-packing. I decided to complete this project first. I called to schedule my installation and spoke with Rosie in the call center. She was awesome, friendly, and very helpful. Scheduling was a breeze!On the day of the installation, I was contacted by the crew and advised that they would be there in approximately 30 minutes, which was within their provided 2 hour time frame. The workers arrived, put booties on their feet to prevent water/mud from getting in the house and got to work. The guys were friendly enough, and demonstrated that the pumps were functioning correctly. Overall this was a great experience. I highly recommend Perma-Seal and their staff. I won’t hesitate to use them in the future for the glass block installation.

They filled cracks in our basement walls. We are happy with the work performed. And would call them again, hopefully we won’t need to though.

They came and repaired 2 cracks in my basement foundation. So far, so good. I’ve not seen any water in my basement since the repair.

Found a large crack in the foundation during a bathroom remodel. This crack was not actively leaking but it was large enough that it took more time and material to fix. The person that performed the work was courteous and cleaned up after himself.

We had foundation leakage in our basement and Perma-Seal installed a french drain. They were extremely professional and did excellent work. The workers kept everything very clean considering they were digging up our basement floor which can cause quite a mess. They worked quickly and there were no issues throughout the entire process. I would certainly recommend them to a friend. They are probably not the cheapest service out there, but when you’re dealing with your foundation I would not want to be going with the cheapest, but the ones who do the job well.

The leaks we had were resolved. They did a good job. They excavated & filled the crack in the foundation of our home.

I hired them to seal cracks in my foundation, install a sump pump, an injector pump, and installed drain tile. They completed the work within a couple of days. I chose them for the job because they offered the best rate for the all the services to be completed. Everything was fine.

The certified foundation consultant that came out was very professional and explained every detail of what he recommended and why that work was needed. The crew that came to do the work were also professional and very knowledgeable. After cleaning the original sump pump, they saw that there was no need to do the additional work originally quoted. Because they knew what they were doing, I ended up saving $1,000 because there was not need to break concrete and install a double basin. They arrived early, at 7:30 a.m. and were finished by 10:00 a.m. I was extremely pleased with their work from start to finish.

I contacted Perma-Seal in an effort to determine the source of water in my basement, glass block installation, and replacement of my sump pumps. Dan McGowan came out, on time, and went over the entire basement. He was able to show me the source of the water in the basement (not foundation related), and provide estimates for work on the glass blocks and the sump pumps. I have two sump pumps – one sump pit and a grey water pit – both with pumps. Dan was able to advise me that the odor in my basement was due to the lack of seals on these pits, and included the pit seals in the estimate. He also noticed that the sewer pipe had leaked at some point, but would benefit from re-packing. I decided to complete this project first. I called to schedule my installation and spoke with Rosie in the call center. She was awesome, friendly, and very helpful. Scheduling was a breeze!On the day of the installation, I was contacted by the crew and advised that they would be there in approximately 30 minutes, which was within their provided 2 hour time frame. The workers arrived, put booties on their feet to prevent water/mud from getting in the house and got to work. The guys were friendly enough, and demonstrated that the pumps were functioning correctly. Overall this was a great experience. I highly recommend Perma-Seal and their staff. I won’t hesitate to use them in the future for the glass block installation.

Perma-Seal installed an interior drain tile and sump pump with battery back up. They were very professional, quick and easy to work with. Everything has worked well for years now. I would definitely recommend them to others.

I inadvertently crossed leads on my sump pump battery causing a recharging problem for the system. While out of town, my wife called Perma-Seal to service our unit which turned out to be out-of-warranty. They sent a serviceman out to essentially sell a new system since this one was out of warranty. He was honest, and professional enough that he saw the issue was mine, fixed the connection and charged us $0. He won my loyalty for life with his actions.

We used Perma-Seal Basement Systems. They did a drain pipe in the basement, and they put in a sump pump. They also had to do something to my sewer line, which was a big job, so they had to call a special plumber. The service worked out great. They were great, they were in and out quickly, and they cleaned up.

They are very professional and on time. Everything was what they said it would be. They did their own financing which was helpful. They also had the best price out of the bids we got. They installed new drain tile & sump pump in our crawl space.

Install interior drain system underneath basement floor and all that goes with that process including wall crack repair, and installation of double pit sump pump and back up battery. Price included removal of old concrete double sink laundry tub and installation of new fiberglass tub. The team was very efficient and did a really good clean up job. A couple of scheduling problems popped up at the very beginning and end of installation day, but were handled by management IMMEDIATELY and PROFESSIONALLY. The drainage system was finished in one day. THANK YOU!!!!

Service was punctual and a professional job was performed. We installed a larger sump pump and redid the PVC piping to accommodate quicker water discharges. Electrical upgrade work was performed as well.

I hired them to seal cracks in my foundation, install a sump pump, an injector pump, and installed drain tile. They completed the work within a couple of days. I chose them for the job because they offered the best rate for the all the services to be completed. Everything was fine.

They replaced two basement window wells & capped them, fixed/sealed a leak in the basement wall, and replaced a sump pump.

Sean was very helpful/knowledgable/ on time. Some places will say they will be there and will keep you waiting. Thanks.

Called Permaseal and they sent Sean. Sean was great.

Sean was amazing. He was very polite and knowledgeable. He did a full inspection of my problem areas and educated me on how to prevent my other areas from sinking as well. I decided to go with Permaseal because of the reputation and Sean’s professionalism.

Tom gave a detailed picture of the project and explained the applicable terms clearly. He showed how the work is done with videos.

Nick L. Was very professional and made sure I understood what I needed and why.

Sean was great. I love working with professionals and Sean is one by far.

Sean was very hepful. Was much more helpful that I expected. Thanks.

Sean was very polite; My driveway will not have the chipmunks anymore.

Tom did a great job! He listened to my concerns and provided solutions.

Sean was on time and explained the process in depth. He answered all my questions and was extremely polite. My brother lives next door and has similar issues with his front steps. Sean went and gave him an estimate as well. We are both considering doing the projects.

Antonio was outstanding! I appreciate being educated on what further service is required. He is explained things ver well. He is friendly and competent.
Permaseal has kept my home completely dry, even in the worst of storms!!?!

Geo was very good at explaining and presenting options. He brought things to our attention that we didn’t know.

Anthony was very thorough, polite and explained things well, explaining all of our options clearly and concisely.

Anthony was very professional and respectful during the PMA. He was thorough and took his time explaining what services he recommends for my home. Very satisfied with his visit. Thank you Permaseal!

Lisa

Tyler was very personable and professional. I felt comfortable with what he told me and his diagnosis. He did not sell me but explained the condition of my current system, inspected the foundation and the Permaseal trench. I was confident in what I was told and chose one service and postponed another.

Anthony was very professional in performing maintenance. He explained his work in words that I could understand. I liked his recommendations for additional warranty on the pump. He was a pleasure to have in our home.

anthony did a great job

Jon was very informative

Christian was friendly, knowledgeable, and prompt. Excellent service as expected. Thank you again.
Ed

Christian was prompt and had great communication. Inspected with me and pointed everything out, was quick, courteous and completed all the tests. Recommended a battery replacement, which he then did on the spot, and helped me get set up with the Basement Defender app. Easy, no issues.