Customer Reviews and Testimonials
Use the tabs below to view customer reviews categorized by service provided.
Preventive Maintenance Service
Very friendly service from Anthony, explained everything well!
Preventive Maintenance Service
Kyle Nelson came and did a great job!
Basement Waterproofing
I had work that needed to be done regarding cracks and waterproofing in the basement, and PermaSeal provided a comprehensive solution. The consultant (Don) was very attentive and communicative. They sent a great crew, led by Perfecto. The job was finished on time and within the estimated price.
Preventive Maintenance Service
Anthony was great! Very professional and knowledgeable
Preventive Maintenance Service
Anthony explained everything well, very professional, and very punctual. We want him to come every time we need our system maintenance!
Preventive Maintenance Service
Antonio Garcia did an outstanding job of performing the annual checkup on my Perma-Seal system.
As promised by the appointment scheduler, Antonio called exactly 30 minutes ahead of his arrival.
He was very tidy and thorough. He checked the interior equipment, and even the condition of our white wall covering from PermaSeal. That has never been performed before, as far as I know. He also checked the exterior equipment. He showed me the failure of the backup pump inside annd instructed me about my alternatives for replacement parts and costs. After his installation he showed me how it worked, as confirmation. He was timely and efficient.
He also explained the prepaid plan again and that it is transferrable to a new homeowner if we move away.
Very professional and polite.
Insulation
The guys were on time and explained everything to me and was very professional.
Preventive Maintenance Service
Christian did a great job. Changed our batteries and let us know we should enlarge our pit.
Preventive Maintenance Service
Anthony did a great job with his inspection and explained by different options by most importance, and also options to stay proactive and fully covered.
Preventive Maintenance Service
Very friendly and efficient.
Sump pump, backup and battery replacement.
Tyler was here today. Excellent, informative and friendly. Very impressed today.
Thanks
Jon and Barb
Basement Waterproofing
Dick did a Phenomenal Job of explaining everything very well.
Basement Waterproofing
In this day and age of “lack of customer service” – I found this young man to be very kind, knowledgeable, and extremely polite. I will admit to have met with several other businesses regarding this problem – but your young man impressed me the most!!. I think what I appreciated was the respect I was shown. Believe me, even in this day and age, some people forget that women have brains. We even got the right to vote!! ha ha. Chris will go far and he represents you and your company very very well. I’m sorry I won’t be able to do business with you, due to a warranty issue ( which I totally understand) but I did want to let you know you were well represented!! Even tho I couldn’t use you – I will recommend your company to my friends should they have issues in the future.
Replace sump pump
William was great. Friendly yet professional. Answered all our questions. Took his time to get the job done.
Basement Waterproofing
John F. Did a great job!
John was thorough and explained the process well …all while respecting our time. Thanks John.
New sump pumps and dehumidifier
Austin Keen did a great job today. He carefully explained what needed to be repaired. He was very pleasant and made me feel comfortable with his presence in my home. Austin was a great representative for your company.
Preventive Maintenance Service
Jon and Brett were on time and very professional and very knowledgeable. Jon explained what I need to keep my pump working in Great condition.
They walked around my house to make sure everything is working in excellent condition.
I would like to commend them for doing a Great Job!!!
Sump pumps replacement
Tyler Cook was extremely competent and explained everything well. He was polite and professional, and did great work. We are very happy with the job he did.
Egress Window / Crack repairs
George Heller was very friendly and explained all of my options. Really appreciate his expertise.
Sanidry replacement
Christian and Anthony completed the service quick and explained everything well. I was very happy with the service.
Sump pump annual inspection
Antonio gets 5 stars.
Perma Seal gets 4 stars.
Overall, perma seal not bad.
Service techs do a good job of scaring you into buying or upgrading equipment and service. Not Antonio. I’m Talking about previous techs.
Prices are a little high.
Survey is very vague. It relies on testimonial to measure satisfaction. And that’s not a scientific way to record data.
Again Perma Seal is Ok over all.
Crack Repair
Tony W visit was 5 stars.
Crack Repair
Tony W was very professional + courteous. He was quick, but thorough with his estimate. Definitely a great ambassador for the brand.
Crack Repair
Tony W was very helpful and able to answer all of my questions. His recommendations were clear and easy to understand.
Foundation Repair
Jose A. was very professional, meticulous in his work, answered all my questions, did exactly what I asked him to do and did a nice job cleaning up after he completed his work.
Foundation Crack Repair
Tony W was great! On time, efficient and did what we needed done. Would use you guys again.
Basement Waterproofing
I had a consultation with John Ferguson today. Exceptional agent, very precise and well aware of what works need to be done to repair cracks in basement. Alone with how to restructure and re-anchor foundational wall in my basement. All in a effort to stop leaking and flooding problems occurring in my basement. Thanks for all your insightful information left behind after coming out today.
Foundation Crack Repair
Tony W arrived within the window time frame provided and greeted me as he was approaching. He and I both went to the basement where he inspected the area of concern and did show where areas of water intrusion was evident. He then was able to provide a cost and a date for the repairs. Tony W is a great job all around!
Foundation Repair
Hello, taking the time to mention the great personality Tony has. Professional, clean and thorough. Thank you again Sir!
Foundation Crack Repair
Tony W
Sump pump maintenance
Keegan was knowledgeable thorough and professional. He gave 5 star service.
Sump pump maintenance
On time. Professional and didn’t need leave a mess
Basement Waterproofing
Antonio was great! He was punctual, incredibly polite, explained everything thoroughly, very knowledgeable, etc.
I will definitely be requesting Antonio for future service and maintenance. He represents PermaSeal very well!!
Sump Pump Service
Tony W was great
Sump Pump Installation
Friendly. Responsible. Competent. Efficient. Knowledgeable. Whole experience was excellent.
Preventive Maintenance Service
Joe Semany spent at least two and a half hours troubleshooting a problem I was having with my Basement Defender. He solved the problem and also installed a dehumidifier. I couldn’t be more pleased. He was very personable and easy to work with and I would be happy to have him back again, hopefully just for routine maintenance next time. Thanks for all of your help Joe!
Sump Pump
Keegan is very professional
Sump pump
Keegan and Abraham were very attentive to our needs and explained everything fully.
Sump pump replacement
Antonio was excellent. He informed me of everything communicated. Everything went very well. He was very professional and courteous and we are satisfied. All the needs that we needed were taken care of. Highly recommend
Preventive maintenance and installation of Basement Defender
Antonio was extremely professional
and thorough in his interaction with us. He explained clearly what he was doing as part of the preventive maintenance and how we would benefit from—and how to use—the Basement Defender which we decided to purchase based on his thoughtful and persuasive presentation. He was also extremely friendly and personable. It was a pleasure to work with him.
Concrete Lifting
Tom was excellent! Punctual, communicative and thorough. Great videos too!
Concrete Leveling
Sean was great. He was on time and knowledgeable.
Concrete lifting
Tom was very professional. He was on time, thorough and the price seemed reasonable.
Concrete Lifting
Nick was great to work with.
Concrete lifting
Tom was great and knowledgeable.
Concrete Lifting
Sean was fantastic and professional. Your company has done a lot of work for us over the last few years and everything has been done well and professionally
Concrete Lifting
Jesse
Concrete Lifting
Sean was very profesional and did a thorough inspection. explained everything and i really appreciate that.
Concrete Lifting
Sean is a very polite and thorough salesman. I was pleasantly surprised at the price of the services, and the great presentation from Sean. his social skills are definitely a plus. Very cool Jersey boy.
Concrete and Yard Drainage
Sean was on time and knowledgable. He answered all my questions and educated me on my issue and a solution we decided to have permaseal take care of. Thanks.
Preventive Maintenance Service
Jon did a great job!
Preventive Maintenance Service
Thank you Christian for changing our old pump. Very efficient and friendly.
Preventive Maintenance Service
Antonio was my tech today. He was able to come early, so he called me to see if that would work for me, which was great. He arrived at the time we arranged. Antonio is a great communicator, which really made me feel comfortable and respected – something that matters to me very much. He explained everything he was doing clearly, without talking down to me. It was a great load off my mind to have the service done, and to understand more about the system, now that I’ve had it for a year. Just like George, and the people who installed the system, Antonio was not only very professional, but very friendly, and cared enough to make sure I understood how everything works. He reinforced my confidence in choosing you to install my system. He’s a great representative for Perma-Seal. Thank you all.
Preventive Maintenance Service
Niko did a complete check up of our system and briefed us on all issues. He was very thorough and professional along with being friendly. Very much enjoyed his work.
Preventive Maintenance Service
Niko did an excellent job looking at the details of the sump system, as well as making me aware of the other areas of the house he would analyze. He was also informative while explaining possible replacement of a hot water heater, attentive to details, polite, and personable. I highly recommend him and would not hesitate to have him do similar work at our house in the future.
Preventive Maintenance Service
Niko was very thorough in examining the sump pumps, the dehumidifier and filter, and the drainage system from the roof and backup sump, tested everything, noted some issues which need addressing in the next year. He was courteous and explained everything thoroughly. Overall, I could not have asked for better service. Tom
Preventive Maintenance Service
Niko was prompt to the appointment and called me ahead of time to give me his estimated time of arrival. Niko was very nice and courteous and did an excellent job explaining what he had done and the status of my current sump pump. He also let me know of a couple of options that I might be interested in getting, but did not pressure me. Excellent employee.
Preventive Maintenance Service
Jake arrived early and was informative about our options to keep our basement dry and home healthy.
Preventive Maintenance Service
Antonio was thorough and efficient in his annual inspection of the pumps. He provided good explanations to my questions and other matters I had not thought about. Much thanks!
Preventive Maintenance Service
Perfecto was very polite and did the job very quickly and smoothly.