Customer Reviews and Testimonials

I was extremely happy with the service provided by the Permaseal technician who came to my house today. Antonio Garcia was very courteous, friendly and thorough. He took extra time to take me through every step of the evaluation of my pump system and basement and foundation assessment. Every detail was provided in a clear and concise manner. I feel very confident that my home has been inspected and is very well protected. I will be requesting Antonio for future Permaseal appointments

Perma-seal did a great job every step of the way! Starting with the in-person quote, the office staff and the technicians. The pricing is very fair and the job was done with complete satisfaction. We would highly recommend Perma-seal to anyone that needs their services. Thank you Perma-seal and Roy Spencer!

Keegan was so kind, enjoyable, knowledgeable, thorough and reassuring! 👏

Tony Wong was informative, friendly and patient as we decided what to do to protect our home from water seepage in one corner of the basement. I will highly recommend Tony!
Thank you for sending Tony

Keegan is very professional

Extremely upset and disappointed with our service. We had some water issues in our basement and were told that this was caused by hydrostatic pressure and that drain tile would 100% solve our issue, and if it didn’t, we had a lifetime guaranty covering us if we ever got water again. We had the system installed in January 2023 and it seemed to be working, but during heavy storms last weekend (September 2023) we once again got water in our newly finished basement in the same exact spots. After fighting to get someone from PermaSeal to come out a few days later (they originally told me it would be over a week before they send someone), they said that the drain tile system is working fine and that the guaranty only relates to the drain tile system working and proceeded to recommend we reach out to a plumber to see if there’s an old sewer line or pipe underneath the ground that could be causing the issue. I was shocked at the suggestion that this burden should be on us and that we should have to pay to have a plumber come out when this was never brought up as a possibility when we originally had the basement inspected and signed the contract.

So we are now sitting with water still in our basement and are probably developing mold with a newborn baby in the house and PermaSeal has taken no responsibility. We were sold a bag of goods and paid $12k for a drain tile system that did not solver our problem and now PermaSeal isn’t living up to their promise or alleged guaranty now that we actually have water and is instead claiming that there is a separate issue that was never mentioned before. If this isn’t rectified we will absolutely be leaving this review everywhere and spreading this message to friends and family in the area, as well as pursuing any available recourse.

Tom was very courteous and professional. I really appreciated his confirmation call the day before.

My Basement needs waterproofing….Perma-Seal sent (DAVE) to my home to Explain what I needed to do. He was on time knowledgeable not Pushy & very professional…I’m not 100% certain but I do believe Perma-Seal will be very Hard to beat

Terrible terrible service . Four thousand dollars for one tiny wall not even the length of the house .It appears like nothing was done at all water in the same spot . Asked to talk to Supervisor in charge they refused .Please do not make the mistake I did they sent the same person back he was trying to get me to pay for another wall when there is no water . Rip -off terrible place . So sorry I went with them .

Tom is very professional and respectful.